Windows 10: BSOD occurring daily - how do i diagnose the issue?
BSOD occurring daily - how do i diagnose the issue?
My computer has all updates - running windows 10. Have been having bsod daily though each day the time it occurs gets later and later through the day. am attaching the dmp file for advice if someone can figure out what the cause is. thanks
The attached .zip is empty, please re-run the log collector.
log collector not working properly
i have rerun the log collector per all instructions given. once again, when i open the zip file it is empty again.
this is what it says after completion
The file collector has finished.
All files have now been collected and are in a zipped folder on your desktop
ready for you to upload to the forum.
Press any key to continue . . .
but when i check the file on my desktop it is empty. i have attempted this several times all with same result
Last edited by davkacorp; 28 Dec 2016 at 12:52.
Do any errors occur when you attempt to run it? Have you tried running it as an administrator?
If the collector isn't working for you, the basics will be getting the minidumps and a system information report.
1. Create a folder on your desktop, ideally titled using your computer's name and the date
2. The minidumps should be in C:\Windows\MiniDump, copy the files over to the newly created folder
3. You can generate a system information report by launching an elevated PowerShell prompt and entering:
This will place info.nfo on your desktop, move it to your folder
msinfo32 /nfo "$home\Desktop\info.nfo"
4. Compress the folder to a .zip and upload it here
continuing problems with log
I ran the collector again as administrator - still getting empty files. tried your directions on powershell. did not create the file as indicated but i did a search for it on my computer.
i am able to see something called system info. i copied it to my desktop and am attaching it as a notepad file. it seems to contain all the information on crashes with a codes imbedded (these are all towards the bottom)
I hope this will help
Are there no dump files in "C:\Windows\MiniDump" ?
The msinfo32 command definitely works from an elevated powershell prompt, you need to tell us what errors you are running into in order for us to help.
attached please find what i get when i copy out the dump files from c:|windows/minidump
The crashdumps are pointing to nvstor.sys, Nvidia's storage drivers, as the problem.
From this post it appears that there are known issues with nvstor.sys and fortunately you can simply remove the nvstor drivers if you are not using them for software raid. Windows will instead use the default atapi.sys in its place.
thank you for all your help. unfortunately, according to my IT person, if i uninstall this driver my windows may crash. apparently i have an older computer and Windows 10 automatically updated the driver (not allowing any ability to roll back to a previous update as we know) that will only work properly on a newer computer.
so i guess i am stuck for now with the daily bsod
Windows will install the standard atapi.sys driver instead of nvstor.sys. You can always make a restore point and rollback in safe mode if it doesn't resolve the issue.
I'm not sure how a system crash would be worse than a daily system crash.
Hello, after lurking these forums and looking into my issue I cannot find a solution. I am experiencing crashes on my new PC build.
Since my first day of building it, I have experienced BSOD errors/random crashes. I cannot seem to find something...
While searching online for a solution to my BSODs, I came across Windows 10 Forums and thought I'd ask you guys! I recently built my first computer to use for when I work remotely. Everything was great to start, but after a short time (a...
First post here. Hope you can zero in on the BSOD issue affecting me. I use windows 10 on a custom-build skylake-based desktop I built this year.
Windows BSOD on me 3 times in a 90 min period this evening. And when looking at dump...
I have a custom build with the specs listed on my account. In brief, I get 1 of 2 BSOD errors several times a day but I can't seem to establish steps to reproduce. It's irregular and doesn't appear to correspond to any particular applications that...
I had fairly frequent BSOD when running window 7 and never had a resolution in 7forum. Tested memory and stressed drivers. I switched to windows 10 and everything went well for quite a while. I now have very frequent BSOD and it seems to have...