BSOD while playing Overwatch, error 0x000000d1 IRQL_NOT_LESS_OR_EQUAL

jasonfd3s · 26 Dec 2016

As the title says I'm getting a BSOD on my wife's computer when running overwatch. Not sure if it's related but the BSOD only occurs when playing a match with other human players, bot matches don't cause a crash.

I've done what little diagnostics i know how to do, i've pulled the minidump files and ran windows system check and memory diagnostics and both came up with no errors. I'm at a loss.

Attachment 114893

System specs:
WIndows 10 pro
CPU: AMD Phenom II x4 965
MB: MSI 870A-G55 AM3
GPU: GeForce GTX 460
4GB Ram

lifetec · 26 Dec 2016

First you running a system with the absolute minimum specs for playing Overwatch.

But Your MSI Afterburner drivers/version has drivers from 2012.
Update it to the latest version.

Also your Razer deviceses have drivers from 2015 see if there are newer drivers.

jasonfd3s · 26 Dec 2016

Ahh perfect, thanks for the reply i'll check on those drivers and get those updated.

i know its bare minimum specs, but the game runs at 80 or so fps at lowest settings, would the outdated hardware still cause a crash like that?

jasonfd3s · 26 Dec 2016

lifetec said:

First you running a system with the absolute minimum specs for playing Overwatch.

But Your MSI Afterburner drivers/version has drivers from 2012.
Update it to the latest version.

Also your Razer deviceses have drivers from 2015 see if there are newer drivers.

So i checked and i've got the most up to date versions of the Razer drivers.
Not using afterburner on this PC so i just uninstalled/removed afterburner.

On a related note, i had an SSD that i was planning on installing in this computer as well, so after checking the drivers and the game still crashing i went ahead and just threw that in and did a fresh win 10 install on the new drive. double checked all the drivers when it was up and running again.

This time i was able to play for about 20-30 minutes before the game crashed. I Attached another dump file from the latest crash.

I'm assuming this box is just too old to run the game now?
Attachment 114927

lifetec · 27 Dec 2016

Again the same bugcheck

Code:

  BugCheck D1, {0, 2, 8, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+247 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory

Usual causes:* Device driver

Your Intel(R) PRO/1000 GT Desktop Adapter has drivers from 2010.
Searching on the intel site there are no windows 10 drivers for this device, the latest are from 2013.
You could try these 2013 drivers, else i would remove/uninstall this device and see if this stops the BSOD.
Downloads for Intel(R) PRO/1000 GT Desktop Adapter

jasonfd3s · 27 Dec 2016

Thanks for the help, uninstalling the driver and removing the network card didn't fix the issue either. Same blue screen, same bugcheck

Spectrum · 28 Dec 2016

Please post an updated collection of logs.

Also, use Driver Verifier to help pinpoint the problematic driver(s).