Windows 10: BSODs and hangs to do with igdkmd64.sys

  1.    26 Dec 2016 #1

    BSODs and hangs to do with igdkmd64.sys


    Hi,
    I've recently been struggling with hangs on my laptop. Using driver verifier as a guide, I disabled Intel Smart Connect (uninstalled and blocked updates) and uninstalled Realtek High Definition Audio (downgraded to the default Microsoft driver). I have also rolled back my Intel Management Engine to a previous version because others have said it might be the cause - it is not. The hangs (the screen entirely freezes and audio buzzes; they seem entirely random and I have even hanged on the login screen) have still continued. When using driver verifier, the BSODs don't appear immediately, but the last two I've gotten (PAGE_FAULT_IN_NONPAGED_AREA and DRIVER_VERIFIER_DETECTED_VIOLATION) have been to do with igdkmd64.sys - the Intel graphics driver. The one I have installed currently is version 4501 - the latest on the intel website - although I have previously had 4248 installed as well (automatically through windows update) and the driver verifier BSODs continued. I've been using Snappy Driver Installer to update most of my drivers, but even before I started using SDI (I have reset my laptop before in the hopes of solving this problem), I still got hangs. As far as I remember, the laptop works perfectly in safe mode, which has led me to believe it is a driver issue. I have also read online that others think it may have something to do with the Graphics voltage, but the bios that my laptop is on (insydeH2O) doesn't allow me to try to fiddle with its advanced settings.
    I realise that this may just be a hardware issue, but I would love to explore every route before giving in and buying a new laptop. I would really appreciated any help given!
    BSODs and hangs to do with igdkmd64.sys Attached Files
      My System SpecsSystem Spec

  2. Ztruker's Avatar
    Posts : 4,542
    Windows 10 Pro X64 14393.576
       26 Dec 2016 #2

    The zip file you uploaded is empty. Please try it again.
      My System SpecsSystem Spec

  3.    26 Dec 2016 #3

    Ztruker said: View Post
    The zip file you uploaded is empty. Please try it again.
    sorry about that! Here we go.
    BSODs and hangs to do with igdkmd64.sys Attached Files
      My System SpecsSystem Spec

  4. Ztruker's Avatar
    Posts : 4,542
    Windows 10 Pro X64 14393.576
       27 Dec 2016 #4

    That's better, thanks.

    Code:
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
    Arg2: fffff801e763b723, The address in the driver's code where the error was detected.
    Arg3: 0000000000000000, Pool Type.
    Arg4: 0000000032373439, Pool Tag (if provided).
    Code:
    BugCheck C4, {2000, fffff801e763b723, 0, 32373439}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+b723 )
    Driver Description: Intel Graphics driver
    Driver Update Site: Drivers & Software

    Do you use both video ports, Intel and Nvidia? If not, disable the onboard Intel in BIOS or via Device Manager, see if that resolves the problem.

    If you do use both then Remove and install latest Intel drivers:

    I suggest completely uninstalling the Intel display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Intel chip here: Drivers & Software

    Then do a custom install if possible and install only the driver, none of the support options.

    See if that gets rid of the problem.
      My System SpecsSystem Spec


 

Related Threads
I've been having some issues with BSOD's occurring over the last couple of days which consistently print out a specific message "KMODE_EXCEPTION_NOT_HANDLED igdkmd64.sys" which from what I understand is somehow related to my default display adapter...
So, i've been struggling with a certain BSOD for months now. I've tried fixing it by myself over and over again to no avail, and even though i'm used to it by now, it's still a pain in the butt. So, from the beginning: it's a consistent BSOD...
So I got a new laptop - MSI Dominator Pro GT72. I added two 8GB sticks of RAM on top of the current 16GB currently in it. It also had two Kingston m.2 SSDs in RAID 0. It was running with out any problems what so ever. I decided after that I actually...
I was using bluestacks when BSOD happened. Everything went blue and it said your pc has just run in to trouble we are collecting the error files then you can restart. If you need help with this error search this Video_TDR_Failure igdkmd64.sys not...
I've been getting BSODs regularly while gaming since I upgraded to Windows 10. The error is VIDEO_TDR_FAILURE (igdkmd64.sys). I'm using Intel HD 4600 integrated graphics chipset and I've already updated the drivers to the latest from the Intel...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:34.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums