BSODs and hangs to do with igdkmd64.sys

twists · 26 Dec 2016

Hi,
I've recently been struggling with hangs on my laptop. Using driver verifier as a guide, I disabled Intel Smart Connect (uninstalled and blocked updates) and uninstalled Realtek High Definition Audio (downgraded to the default Microsoft driver). I have also rolled back my Intel Management Engine to a previous version because others have said it might be the cause - it is not. The hangs (the screen entirely freezes and audio buzzes; they seem entirely random and I have even hanged on the login screen) have still continued. When using driver verifier, the BSODs don't appear immediately, but the last two I've gotten (PAGE_FAULT_IN_NONPAGED_AREA and DRIVER_VERIFIER_DETECTED_VIOLATION) have been to do with igdkmd64.sys - the Intel graphics driver. The one I have installed currently is version 4501 - the latest on the intel website - although I have previously had 4248 installed as well (automatically through windows update) and the driver verifier BSODs continued. I've been using Snappy Driver Installer to update most of my drivers, but even before I started using SDI (I have reset my laptop before in the hopes of solving this problem), I still got hangs. As far as I remember, the laptop works perfectly in safe mode, which has led me to believe it is a driver issue. I have also read online that others think it may have something to do with the Graphics voltage, but the bios that my laptop is on (insydeH2O) doesn't allow me to try to fiddle with its advanced settings.
I realise that this may just be a hardware issue, but I would love to explore every route before giving in and buying a new laptop. I would really appreciated any help given!

Ztruker · 26 Dec 2016

The zip file you uploaded is empty. Please try it again.

twists · 26 Dec 2016

Ztruker said:

The zip file you uploaded is empty. Please try it again.

sorry about that! Here we go.

Ztruker · 27 Dec 2016

That's better, thanks.

Code:

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff801e763b723, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 0000000032373439, Pool Tag (if provided).

Code:

BugCheck C4, {2000, fffff801e763b723, 0, 32373439}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+b723 )

Driver Description: Intel Graphics driver
Driver Update Site: Drivers & Software

Do you use both video ports, Intel and Nvidia? If not, disable the onboard Intel in BIOS or via Device Manager, see if that resolves the problem.

If you do use both then Remove and install latest Intel drivers:

I suggest completely uninstalling the Intel display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Intel chip here: Drivers & Software

Then do a custom install if possible and install only the driver, none of the support options.

See if that gets rid of the problem.