BSOD appearing randomly, error 0x122 0x124 and 0x139 Solved

  1.    25 Dec 2016 #1

    BSOD appearing randomly, error 0x122 0x124 and 0x139

    So, I built my dad a computer specs are as follows:

    cpu: i5-6500
    mobo: gigabyte ga z170-d3h (bios version f2)
    gpu: asus strix gtx 950
    ram: pny anarchy 2400 2x8gb ddr4 (they are colored blue)
    psu: it's a seasonic 620 watt, not sure exactly which one, can find out if necessary
    wifi card: tp-link 150 mbps 751nd
    ssd: a corsair 240gb ssd BX-200 is the only drive in here

    i'm just trying to get the pc to work for him so he doesn't have to stress about blue screens, it's never happened to him he said while using it (only on startup sometimes he said), but when I was using it a few weeks ago I got a blue screen and now I am trying to fix it tonight since I have a little bit of time.

    Unfortunately, do not have any specific info on the BSOD's since I'm not sure exactly when or why it is happening, although I noticed an issue with the wifi card when looking at BlueScreenView, so I turned off pc and reseated the wifi card and haven't had a blue screen yet (10 minutes or so to post this)

    Thanks in advance for any info you may provide!

    -Would also like to add that, according to CPUID HWmonitor there is nothing going over 35 degrees Celsius on there, so don't think there are any heat issues.
    -Also have already tested the RAM, do not think any issues with that (boots up fine with both sticks, and have run the Windows Memory diagnostic without errors).
    - I have also already completed a fresh re-install of Windows 10 to see if maybe was an issue, although I think I may have installed nvidia graphics drivers before the first BSOD on the new install (perhaps these drivers causing problems/ gpu ?)
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,808
    Windows 10 Pro X64 1809 17763.134
       26 Dec 2016 #2

    Several of the dumps show a hardware error:
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000004, PCI Express Error
    Arg2: ffffd5846468a038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    0: kd> !errrec ffffd5846468a038
    Common Platform Error Record @ ffffd5846468a038
    Record Id     : 01d2580af387ecea
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 12/17/2016 2:26:44 (UTC)
    Flags         : 0x00000000
    Section 0     : PCI Express
    Descriptor    @ ffffd5846468a0b8
    Section       @ ffffd5846468a148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x2810/0x0006
    Device Id     :
      VenId:DevId : 8086:a169
      Class code  : 030400
      Function No : 0x02
      Device No   : 0x1b
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ ffffd5846468a17c
      Device Caps : 00008001 Role-Based Error Reporting: 1
      Device Ctl  : 0007 ur FE NF CE
      Dev Status  : 0013 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    AER Information @ ffffd5846468a1b8
      Uncorrectable Error Status    : 00009000 ur ecrc mtlp rof uc CA cto fcp PTLP sd dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00060011 ur ecrc MTLP ROF uc ca cto fcp ptlp sd DLP UND
      Correctable Error Status      : 00002000 ADV rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 0000000f ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 4a004001 03000004 00000038 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    Section 1     : Processor Generic
    Descriptor    @ ffffd5846468a100
    Section       @ ffffd5846468a218
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000506e3
    Processor ID  : 0x0000000000000000
    This indicates a problem with the PCI-E (PCI Express slot) or the device plugged into it. What add-on cards do you have plugged into a PCI-E slot on the system board?
      My ComputersSystem Spec

  3.    26 Dec 2016 #3

    Only cards I have are a GPU and wifi card, the wifi card is like 5 years old though do you think I should replace that first then see?
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,824
    Windows 10 Pro
       26 Dec 2016 #4

    It seems to be a driver (or device) that is from Intel (or from Intel but provided by Gigabyte)
    You could try to update the chipset drivers that have gotten an update just recently.
      My ComputersSystem Spec

  5.    26 Dec 2016 #5

    Ok so I'll update the drivers and if that doesn't fix it I'll try removing the pcie card. I have a weird theory that it could be an issue with the psu being installed incorrectly (like physically dislodged) and that static charge onto the case is causing that. Is that even possible or am I crazy ? Because twice when closing my PC case as soon as I touched the side panel to the rest of the case it bsod'd. Twice in a row it happened
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,808
    Windows 10 Pro X64 1809 17763.134
       27 Dec 2016 #6

    Doubt it's the PSU install. There should be at least one screw going through the case into the PSU, which will provide good grounding.

    That doesn't mean the PSU is perfect, there could be some kind of problem but the only way to check is to replace it and see what happens.
      My ComputersSystem Spec

  7.    29 Dec 2016 #7

    You guys have been very helpful, thanks so much.

    I removed the wi-fi card and now am using a powerline adapter to get internet onto this PC. Appears no blue screen has happened since, will check in again if I begin having any more issues.

    Thanks again, will mark this as solved.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,808
    Windows 10 Pro X64 1809 17763.134
       30 Dec 2016 #8

    I like Powerline. I've used them several time when my PC was a long way from my router. Always worked great and gave me better performance than a WiFi connection.
      My ComputersSystem Spec


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