BSOD appearing randomly, error 0x122 0x124 and 0x139

lyfeis · 25 Dec 2016

So, I built my dad a computer specs are as follows:

cpu: i5-6500
mobo: gigabyte ga z170-d3h (bios version f2)
gpu: asus strix gtx 950
ram: pny anarchy 2400 2x8gb ddr4 (they are colored blue)
psu: it's a seasonic 620 watt, not sure exactly which one, can find out if necessary
wifi card: tp-link 150 mbps 751nd
ssd: a corsair 240gb ssd BX-200 is the only drive in here

i'm just trying to get the pc to work for him so he doesn't have to stress about blue screens, it's never happened to him he said while using it (only on startup sometimes he said), but when I was using it a few weeks ago I got a blue screen and now I am trying to fix it tonight since I have a little bit of time.

Unfortunately, do not have any specific info on the BSOD's since I'm not sure exactly when or why it is happening, although I noticed an issue with the wifi card when looking at BlueScreenView, so I turned off pc and reseated the wifi card and haven't had a blue screen yet (10 minutes or so to post this)

Thanks in advance for any info you may provide!

Edit:
-Would also like to add that, according to CPUID HWmonitor there is nothing going over 35 degrees Celsius on there, so don't think there are any heat issues.
-Also have already tested the RAM, do not think any issues with that (boots up fine with both sticks, and have run the Windows Memory diagnostic without errors).
- I have also already completed a fresh re-install of Windows 10 to see if maybe was an issue, although I think I may have installed nvidia graphics drivers before the first BSOD on the new install (perhaps these drivers causing problems/ gpu ?)

Ztruker · 26 Dec 2016

Several of the dumps show a hardware error:

Code:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffd5846468a038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Code:

0: kd> !errrec ffffd5846468a038
===============================================================================
Common Platform Error Record @ ffffd5846468a038
-------------------------------------------------------------------------------
Record Id     : 01d2580af387ecea
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 12/17/2016 2:26:44 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ ffffd5846468a0b8
Section       @ ffffd5846468a148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x2810/0x0006
Device Id     :
  VenId:DevId : 8086:a169
  Class code  : 030400
  Function No : 0x02
  Device No   : 0x1b
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ ffffd5846468a17c
  Device Caps : 00008001 Role-Based Error Reporting: 1
  Device Ctl  : 0007 ur FE NF CE
  Dev Status  : 0013 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ ffffd5846468a1b8
  Uncorrectable Error Status    : 00009000 ur ecrc mtlp rof uc CA cto fcp PTLP sd dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00060011 ur ecrc MTLP ROF uc ca cto fcp ptlp sd DLP UND
  Correctable Error Status      : 00002000 ADV rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 0000000f ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 4a004001 03000004 00000038 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffd5846468a100
Section       @ ffffd5846468a218
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000506e3
Processor ID  : 0x0000000000000000

This indicates a problem with the PCI-E (PCI Express slot) or the device plugged into it. What add-on cards do you have plugged into a PCI-E slot on the system board?

lyfeis · 26 Dec 2016

Only cards I have are a GPU and wifi card, the wifi card is like 5 years old though do you think I should replace that first then see?

axe0 · 26 Dec 2016

It seems to be a driver (or device) that is from Intel (or from Intel but provided by Gigabyte)
You could try to update the chipset drivers that have gotten an update just recently.

lyfeis · 26 Dec 2016

Ok so I'll update the drivers and if that doesn't fix it I'll try removing the pcie card. I have a weird theory that it could be an issue with the psu being installed incorrectly (like physically dislodged) and that static charge onto the case is causing that. Is that even possible or am I crazy ? Because twice when closing my PC case as soon as I touched the side panel to the rest of the case it bsod'd. Twice in a row it happened

Ztruker · 27 Dec 2016

Doubt it's the PSU install. There should be at least one screw going through the case into the PSU, which will provide good grounding.

That doesn't mean the PSU is perfect, there could be some kind of problem but the only way to check is to replace it and see what happens.

lyfeis · 29 Dec 2016

You guys have been very helpful, thanks so much.

I removed the wi-fi card and now am using a powerline adapter to get internet onto this PC. Appears no blue screen has happened since, will check in again if I begin having any more issues.

Thanks again, will mark this as solved.

Ztruker · 30 Dec 2016

I like Powerline. I've used them several time when my PC was a long way from my router. Always worked great and gave me better performance than a WiFi connection.