Page 1 of 2 12 LastLast
  1.    24 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 7
    Windows 10

    BSOD most often with only internet running


    Need help with determining the cause of this periodic crash. Several weeks ago it would crash several times a day. Now with less frequency. Have uploaded the requested information. Thanks for making this simple.
    BSOD most often with only internet running Attached Files
      My ComputerSystem Spec
  2.    26 Dec 2016 #2
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Hi Albacore,

    Welcome to the 10forums

    The offending driver is a driver from Acronis, however I cannot find this driver back on your system so I assume you've removed it?
      My ComputersSystem Spec
  3.    27 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 7
    Windows 10
    Thread Starter

    axe0

    Thanks much.

    I had uninstalled Acronis and Maxtor programs a few weeks ago thinking there were some bad drivers as they were old and unused, but the BSODs continued. (Maxtor apparently uses some Acronis files.) After your note, I did find some Maxtor files on my C drive that my son had buried, and I deleted them. I did find a left over Acronis file in one of the Maxtor folders, a "schedule2.exe." A search about this found one reference that stated MS used it in Windows and a potential source of instability, and that it was expendable. After finding and shutting it off in Task Manager, I deleted it. Not sure that could be related.

    So far no BSODs but need to give it a bit more time. Would have been lost without your help.


    Quote Originally Posted by axe0 View Post
    Hi Albacore,

    Welcome to the 10forums :)

    The offending driver is a driver from Acronis, however I cannot find this driver back on your system so I assume you've removed it?
      My ComputerSystem Spec
  4.    11 Jan 2017 #4
    Join Date : Dec 2016
    Posts : 7
    Windows 10
    Thread Starter

    AxeO

    I could use a look at the most recent crash log attached.

    I had a stretch where the BSODs stopped, but they have now increased in frequency, even happened while trying to create a dump file for this reply. I can not relate this to any opening of a program. It occurs during internet use, but that does not disprove something else happening with the system as the computer is most often used for the intranet.

    Thanks much.
    BSOD most often with only internet running Attached Files
      My ComputerSystem Spec
  5.    11 Jan 2017 #5
    Join Date : Nov 2015
    Posts : 2,805
    64bit Win 10 Pro ver 1709 Build 16299.19

    I had a look at the recent dump files and they all point to the Acronis Snapshots Manager driver (snapman.sys) as being the culprit.

    Code:
    BugCheck 100000B8, {ed889700, 8254db40, cdff0de0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : snapman.sys ( snapman+1106b )
    I would suggest you remove this software and see if it helps.
      My ComputersSystem Spec
  6.    12 Jan 2017 #6
    Join Date : Dec 2016
    Posts : 7
    Windows 10
    Thread Starter

    Thanks.

    I found snapman.sys and three other files during a search for "snapman" (see attachment). They were located in $Recycle.Bin\Recycle Bin. I deleted all files in the recycle bin and a repeat search found them gone.

    I will give it a few days to see if that is the fix. But is that possible for one or more of these files to cause a BSOD when residing in the recycle bin?

    Thank you again!
    BSOD most often with only internet running Attached Files
      My ComputerSystem Spec
  7.    12 Jan 2017 #7
    Join Date : Nov 2015
    Posts : 2,805
    64bit Win 10 Pro ver 1709 Build 16299.19

    Has it also gone from the C:\Windows\System32\Drivers folder?
      My ComputersSystem Spec
  8.    12 Jan 2017 #8
    Join Date : Dec 2016
    Posts : 7
    Windows 10
    Thread Starter

    There appears to be something more to this snapman.sys file.

    I did find it where you suspected. Perhaps rashly, I deleted it. I then restarted the computer as a test, and it proceeded to BSOD, "inaccessible boot drive". On the third restart attempt it went into diagnostic auto repair without resolution. I proceeded to advanced repair with its long search. After about 40 minutes I came back and found my login screen and I was back into Windows. I immediately checked the C:\Windows\System32\Drivers folder and there it was, snapman.sys. It was not in the Trash bin.

    What do you think? I have attached the most recent dump file if that should be useful.

    Thanks.
    BSOD most often with only internet running Attached Files
      My ComputerSystem Spec
  9.    12 Jan 2017 #9
    Join Date : Nov 2015
    Posts : 2,805
    64bit Win 10 Pro ver 1709 Build 16299.19

    I think you have now found the cause of your problem. Somehow you need to remove all traces of this Acronis software. There is a registry setting which is installing this driver and it is clearly impacting the boot process. Do you know if the Acronis support team provide a way to completely remove their software. I do not have personal experience of this particular package and tend to steer well clear of things like this for obvious reasons.
      My ComputersSystem Spec
  10.    12 Jan 2017 #10
    Join Date : Nov 2015
    Posts : 2,805
    64bit Win 10 Pro ver 1709 Build 16299.19

    A google search on how to remove snapman.sys reveals quite a few useful articles on dealing with this problem. For example try Removing Acronis SnapAPI Drivers | Knowledge Base
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
No internet when Hyper-V running, need help configuring external switc
Hello, I was trying to use prior thread, but it was too old and suggested to create new thread, also I am total NOOB, COULDN'T figure out myself so asking for help here. So i finally managed to do P2V and create .VHDX image, successfully created...
Virtualization
BSOD While running OCCT
On Sun 04-Sep-16 10:21:03 AM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\090416-8484-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x142940) Bugcheck code: 0x139 (0x3, 0xFFFFD00027C3C5B0,...
BSOD Crashes and Debugging
BSOD - BAD_POOL_HEADER every 30 min or so on new XPS 15 running win 10
I followed the rules on the BSOD posting instruction and posted my dump files in zip format below. Thanks in advance!
BSOD Crashes and Debugging
BSOD whilst browsing internet & d/l-ing PDF file from internet.
Hi guys, I've Just built my PC about a week ago. Opened up the PC 2 days ago to re-wire the cables so its more neater. Reconnected everything and has been working perfectly until I got the BSOD this morning. This morning I was surfing the...
BSOD Crashes and Debugging
BSOD after running uTorrent
42671 I think it's unrelated, but I'm not really sure.
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:55.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums