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  1.    20 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit

    BSOD when playing any complex game, error 0x100000ea


    Attachment 114355Hello, I have a Lenovo laptop with the following drivers, Intel HD Graphics 530, and AMD Radeon R9 M375.
    My laptop has been freezing shortly or going to a THREAD_STUCK_IN_DEVICE_DRIVER BSOD after starting any complex game, (league of legends, Overwatch) which is odd given that a lot of these games fit perfectly with the specs of my laptop, and could run fine until recently.

    I looked at the dump files through BlueScreenView, and they pin it on two main drivers: atikmdag.sys and dxgkml.sys.

    I've cleaned the internal and external fans, updated all drivers, restored my computer, made space, but nothing else seems to have fixed the problem. I have attached the DM Log Collector Files. Please help. Thank You
      My ComputerSystem Spec
  2.    20 Dec 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,576
    Windows 10 Pro X64 16299.125

    Try updating your AMD Radeon(TM) R9 M375 video driver to the latest level.
    It's available here: Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit
      My ComputersSystem Spec
  3.    20 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Try updating your AMD Radeon(TM) R9 M375 video driver to the latest level.
    It's available here: Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit
    Thank you, but if this fails like it did the past few times I updated my drivers, what else can I do?
      My ComputerSystem Spec
  4.    21 Dec 2016 #4
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Try updating your AMD Radeon(TM) R9 M375 video driver to the latest level.
    It's available here: Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit
    I updated the driver, It still crashed.
      My ComputerSystem Spec
  5.    21 Dec 2016 #5
    Join Date : Oct 2016
    Posts : 338
    seL4

    Please post an updated log collection, we want to see the crash dumps after your display drivers have been updated.

    Also, are you experiencing crashes in safe mode?

    The crash dumps posted so far provide a bit more information about what exactly the problem is:

    The device driver is spinning in an infinite loop, most likely waiting for hardware to become idle. This usually indicates problem with the hardware itself or with the device driver programming the hardware incorrectly.
    Barring the new blue screens being caused by something else, please run memtest86+ overnight to rule out issues with your RAM. I'd also suggest running DISM to check for, and attempt to repair any corrupted Windows components.

    After that, run Driver Verifier to help further troubleshoot possible driver issues.
      My ComputerSystem Spec
  6.    21 Dec 2016 #6
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit
    Thread Starter

    Here is an updated crash log.
      My ComputerSystem Spec
  7.    21 Dec 2016 #7
    Join Date : Oct 2016
    Posts : 338
    seL4

    How have you been updating your graphics drivers? Since they appear to be the cause of all of your crashes, I'd strongly recommend following this guide on doing a clean installation of the latest drivers available, both for your R9 M375 and Intel HD 530.
      My ComputerSystem Spec
  8.    21 Dec 2016 #8
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit
    Thread Starter

    I attempted running the games again after doing a clean reinstall, and now I got System Service Exception BSOD caused by the driver win32kfull.sys.
      My ComputerSystem Spec
  9.    22 Dec 2016 #9
    Join Date : Oct 2016
    Posts : 338
    seL4

    The only 3rd party driver shown in the latest crashdump is igdkmd64.sys, the Intel Display driver. Update that to the most current release, I posted the download link in my previous post.
      My ComputerSystem Spec
  10.    22 Dec 2016 #10
    Join Date : Dec 2016
    Posts : 10
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by Spectrum View Post
    The only 3rd party driver shown in the latest crashdump is igdkmd64.sys, the Intel Display driver. Update that to the most current release, I posted the download link in my previous post.
    I was told during the installation process that the driver was not validated for my computer.
      My ComputerSystem Spec

 
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