Windows 10: BSOD reboot loop while playing BF1 System Service Exception


  1. Posts : 15
    Windows 10 Home 64bit
       17 Dec 2016 #1

    BSOD reboot loop while playing BF1 System Service Exception


    I was in the middle of a game in BF1 and my computer just crashed out of the blue, lol pun, and went into a reboot loop of BSODs. i tried everything i could in the system troubleshooting and advanced options menu, to include system restore, system image restore, go back to a previous build, basically everything but resetting my PC because i really didn't want to reinstall windows again (had to after initial 7 to 10 upgrade about 1 year ago).

    i found a windows 10 installation usb and tried things from that as well to no avail. i finally figured last ditch effort was to turn off my overclock. I went into my mobo bios and loaded the default settings profile i'd created and my computer finally was able to load into the OS and got to the desktop. I went ahead and turned my graphics card back to default settings as well just to get rid of all overclocks.

    i've never had a problem with my overclock before. my computer just did some system updates a couple days ago. everything i tried like system restore and all that told me it couldnt work or couldnt complete, but when i got to the desktop, a few programs were weird... mainly BF1 and titanfall 2 still had icons and files on their install drive, but origin didnt recognize them as being installed anymore. also, i use the built in windows mail program for my email and now that program won't open at all.

    windows is waiting to install updates again, 3 this time (KB3205386) (KB3209498) (KB3152599). I'm reinstalling BF1 and titanfall 2, then running a full system backup, then plan to install updates and restart.

    The main errors i saw on the BSODs were System_Service_Exception and KMODE_Exception_Not_Handled

    mainly wondering if there's and idea why this happened and can i prevent it from happening again?

    Thanks!
    BSOD reboot loop while playing BF1 System Service Exception Attached Files
      My ComputerSystem Spec


  2. Posts : 4,881
    Windows 10 Pro X64 15063.138
       17 Dec 2016 #2

    The last 4 dumps are corrupted, one is empty (0 bytes). Nothing useful in the one from 12/17 11:16 dump.
    There are BIOS updates for your system board available from the ASUS web site. You have version 2005, 2501 is there. Download and update, see if that helps.

    Click image for larger version. 

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    You also have some very old drivers:

    Code:
    2007/11/16 09:31:13 AM  C:\WINDOWS\system32\drivers\vuhub.sys
    2008/02/15 07:15:05 AM  C:\WINDOWS\system32\DRIVERS\SaiH0763.sys
    2008/07/26 08:29:37 AM  \??\C:\Users\Colin\AppData\Local\Temp\tmp3B4B.tm
    2008/09/24 01:28:20 PM  C:\WINDOWS\system32\drivers\SiSRaid2.sys
    2008/10/01 04:56:04 PM  C:\WINDOWS\system32\drivers\sisraid4.sys
    2009/07/13 07:00:20 PM  C:\WINDOWS\system32\DRIVERS\dot4usb.sys
    2009/08/28 09:31:37 AM  C:\WINDOWS\system32\Drivers\npusbio_x64.sys
    2011/04/11 01:48:16 PM  C:\WINDOWS\system32\drivers\iaStorV.sys
    2012/08/02 12:35:46 PM  C:\WINDOWS\system32\drivers\Dot4Prt.sys
    2012/08/06 12:01:00 PM  C:\WINDOWS\system32\DRIVERS\Dot4.sys
    2012/08/28 08:27:12 PM  C:\WINDOWS\system32\DRIVERS\usbfilter.sys
    2012/09/17 03:40:39 AM  C:\WINDOWS\system32\drivers\amd_sata.sys
    2012/09/17 03:40:43 AM  C:\WINDOWS\system32\drivers\amd_xata.sys
    2012/11/26 06:02:51 PM  C:\WINDOWS\system32\drivers\stexstor.sys
    2012/12/11 03:21:44 PM  C:\WINDOWS\system32\drivers\amdsbs.sys
    2013/01/21 01:00:28 PM  C:\WINDOWS\system32\drivers\vstxraid.sys
    2013/02/04 01:47:18 PM  C:\WINDOWS\system32\drivers\bxvbda.sys
    2013/03/15 06:39:38 PM  C:\WINDOWS\system32\drivers\lsi_sss.sys
    2013/03/26 04:36:54 PM  C:\WINDOWS\system32\drivers\HpSAMD.sys
    2013/05/30 10:16:33 AM  C:\WINDOWS\system32\DRIVERS\LGSHidFilt.Sys
    2013/06/03 05:02:39 PM  C:\WINDOWS\system32\drivers\megasr.sys
    2014/03/16 05:07:36 AM  C:\WINDOWS\system32\drivers\bcmfn2.sys
    2014/04/21 01:28:42 PM  C:\WINDOWS\system32\drivers\nvraid.sys
    2014/04/21 01:34:03 PM  C:\WINDOWS\system32\drivers\nvstor.sys
    2014/04/22 02:21:41 PM  C:\WINDOWS\system32\drivers\vsmraid.sys
    2014/05/23 03:39:04 PM  C:\WINDOWS\system32\drivers\mvumis.sys
    2014/06/17 09:07:00 PM  \??\C:\WINDOWS\system32\drivers\mwac.sys
    Maybe check and see if any can be removed or updated?
      My ComputersSystem Spec


  3. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       17 Dec 2016 #3

    ok thanks! i will update the motherboard bios. any program suggestion for removing those old drivers?
      My ComputerSystem Spec


  4. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       17 Dec 2016 #4

    actually... i found this for removing old drivers.

    How to remove old drivers in Windows 10/8/7
      My ComputerSystem Spec


  5. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       17 Dec 2016 #5

    ok, i have removed the old drivers via that method i posted about previously, the motherboard bios is updated, windows is updated, graphics driver is reinstalled with a clean install.

    wish me luck, i hope this doesnt happen again.

    Thank you for your response Ztruker
      My ComputerSystem Spec


  6. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       04 Jan 2017 #6

    ok so i have a new issue and i'm not sure where to put it. as far as i can tell, this may have happened as a result of this recent BSOD event, but i'm not totally sure. i havent used this computer very much since the last BSOD event already spoken of in this thread and i've just come back to it to find that my default/built in movie player, groove music player, and microsoft store apps will not open at all.

    none of my movies that play through the windows "movies and TV" app, which is how i found the problem. my movies work fine, they will play just fine through VLC.
      My ComputerSystem Spec


  7. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       04 Jan 2017 #7

    so i just screwed something up. sorry if this doesnt belong here, but i feel like its a part of all the same problem.

    i thought i remembered something i did from a previous troubleshooting, can't remember if it was related to this. i followed some instructions that told me to turn off most of the windows services in msconfig. so just now i went back into msconfig and under the "General" tab in startup selection, "selective startup" was checked and the first two boxes under it. i checked the bubble back to "Normal Startup" and rebooted the computer.

    now the computer will not start properly. i saw the black screen with the blue windows logo and the white spinning circles at the bottom, and after that it went to a solid color screen with the spinning circles in the middle and it just sits there. I pressed my reset button and it did the same thing. i'm currently using my other computer.

    need some help to fix this, not sure if it belongs in this thread still or a different forum.
      My ComputerSystem Spec


  8. Posts : 4,881
    Windows 10 Pro X64 15063.138
       04 Jan 2017 #8

    Boot the Windows 10 install media then take the Repair you computer path. See if you can do a System Restore to before this happened?

    If that doesn't help or you can't do a System restore then I would post this in the General Support | Windows 10 Forums and provide a link to this thread. I think you'll get more support for this kind of problem there.
      My ComputersSystem Spec


  9. Posts : 15
    Windows 10 Home 64bit
    Thread Starter
       04 Jan 2017 #9

    will do. thank you!!!
      My ComputerSystem Spec


 

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