Windows 10: BSOD playing Battlefield 1, WHEA_UNCORRECTABLE_ERROR

  1.    16 Dec 2016 #1

    BSOD playing Battlefield 1, WHEA_UNCORRECTABLE_ERROR


    Screen freeze during game play. WHEA has come up twice. Four or five freezes without the BSOD where I had to force quit and reboot. I can run whicher 3 and FFXIV without any problems. Not sure about fps before crashes. GPU running at about 80 max during game play. I have limited computer knowledge. Sorry.
    MAXPOWER-17_12_2016_123350_07.zip
      My System SpecsSystem Spec

  2.    17 Dec 2016 #2

    All dumpfiles are
    Code:
     
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff890e70b26028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    WHEA error for a MCE fault
    This could point to hardware problem with your CPU but more often also motherboard software and monitoring software can cause this kind of BSODs.
    In this case it's an internal unclassified error, which means it's not publicly documented (which is ironic given it's "unclassified"). However, yes, it's clear you're dealing with an internal CPU fault and not one that could be generated by bus issues or any other external factor other than heat and voltage. Though make dead sure motherboard software isn't interfering; sometimes mobo software will generate CPU faults of this sort because of bugs in their CPU drivers.
    Other than that, no, there's really nothing else you can retrieve from this.

    source: WHEA error for a MCA fault
    I found this driver
    IOMap64 Tue Jul 02 10:27:47 2013
    Driver Description: ASUS Kernel Mode Driver for NT ?Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming from this link: Solved BSOD after sleep, restarts, driver_power_state_failure )
    Driver Update Site: http://support.asus.com/download/opt...uage=en&type=1
    Please update the Asus mobo utilities ( or others) you are using to the latest version or if this does not stop the BSOD remove it.
      My System SpecsSystem Spec

  3.    17 Dec 2016 #3

    What is your temperature? What is your voltage? Can you download and run these benchmark tools: Valley Benchmark, Heaven Benchmark, ,3DMark 11 Demo on Steam, and Cinebench R15.
      My System SpecsSystem Spec

  4. Ztruker's Avatar
    Posts : 4,709
    Windows 10 Pro X64 14393.576
       17 Dec 2016 #4

    The machine check info:

    Code:
    1: kd> !errrec ffff890e70b26028
    ===============================================================================
    Common Platform Error Record @ ffff890e70b26028
    -------------------------------------------------------------------------------
    Record Id     : 01d258044ae5679c
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/17/2016 1:44:39 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff890e70b260a8
    Section       @ ffff890e70b26180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000001
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff890e70b260f0
    Section       @ ffff890e70b26240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : c3 06 03 00 00 08 10 01 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff890e70b26240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff890e70b26138
    Section       @ ffff890e70b262c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 1 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x0000000144c7e5be
      Misc.       : 0x0000000144c7e5be
    Could be a defective CPU but this can also be caused by a driver problem. See if you have a large memory dump available. Look for C:\Windows\Memory.dmp. If there zip it and upload to a file sharing site like OneDrive then post a link to it here.

    Similar problem here: Windows 8 Forums

    It's for a Windows 8 system but process followed would be the same. Just gives you an idea of how to troubleshoot this kind of problem and in this case, what the cause was. Yours will probably be a different cause, but worth looking at for info if nothing else.
      My System SpecsSystem Spec

  5.    17 Dec 2016 #5

    Thank you for these responses. I will attempt to implement these possible fixes, though it will take some research >.< I tried deleting the 'GPU tweak files' by copy paste them to desktop, then deleting them from ASUS file. BSOD while playing Bf1 after 15min.
      My System SpecsSystem Spec

  6.    17 Dec 2016 #6

    RubberDucky said: View Post
    What is your temperature? What is your voltage? Can you download and run these benchmark tools: Valley Benchmark, Heaven Benchmark, ,3DMark 11 Demo on Steam, and Cinebench R15.
    Just benchmarked with Valley on high.
    FPS = 124.2
    SCORE = 5195
    GPU temp = max 83
    GPU voltage, mV = 1125
      My System SpecsSystem Spec


 

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