Windows 10: not BSOD - but random reboots and complete screen freezes regardless..

  1.    15 Dec 2016 #1

    not BSOD - but random reboots and complete screen freezes regardless..


    .. of activity - there is no specific pattern.

    JUST formatted entire harddrive and reloaded Windows in hopes of solving but crashes actually getting worse.

    all drivers (including GeForce ) should be up to date.

    hardware all passes both dell online and dell BIOS level hardware diagnostics without error.

    thank you any help would be appreciated.
    not BSOD - but random reboots and complete screen freezes regardless.. Attached Files
      My ComputerSystem Spec

  2.    17 Dec 2016 #2

    Both dumpfiles blame:
    Code:
     BugCheck D1, {ffffbbfee7bfe200, 2, 1, fffff80d9f7ddfe6}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+19dfe6 )
    This is the driver of your Nvdia GPU.. The driver might be corrupted uninstall with DDU download ddu and reinstall.

    Or rollback to a older driver.
      My ComputerSystem Spec

  3.    18 Dec 2016 #3

    yes i think this is the issue as well and good to hear someone else verify it. Unfortunately not out of the woods yet.


    I uninstalled and went back about 6 versions to 375.70 from 10/28/16 and the desktop stayed up and running without problem including re-installations of office and configuring things back the way I like.
    Then it ran 36 hours straight without crashing

    In the last few hours I made a ton of changes to some minor programs. Nothing that impacts the OS in any way. As force of habit I decided to reboot andÖ

    Crash on reboot

    rebooted again and then Up for a little while and then frozen screen so had to physically force shutdown.

    Checked to make sure I didnít get an auto update on video driver and I did not

    So checked the log files and got a huge crush of video driver related error messages. So rolled back further to 372.90 from 9/21 and this time frozen screen 5 min after reboot

    Trying to go back now to 372.70 from 8/30

    I have had these video cards for about a year and a half now and problems only showed up in last few weeks so I am convinced it is centered around that but very frustrating.

    Anyone else had trouble with NVidia drivers?
    Also I will upload my latest memory dump in case anyone else can find something I am overlooking.

    I am going to uninstall the GeForce experience app as well as I don't remember using that in the past and it seems as though the problems starting showing up about the time that did. Of course it may have been working fine in background before and I just didnt notice.




      My ComputerSystem Spec

  4.    18 Dec 2016 #4

    here is the latest crash dump
    not BSOD - but random reboots and complete screen freezes regardless.. Attached Files
      My ComputerSystem Spec

  5.    18 Dec 2016 #5

    Sadly no new dumpfiles inside the new zip.

    But in the eventviewer these faulting apps are mentioned builder3d.exe with faulting module name VCruntime140_app.dll and ootp17.exe.
    Do not known these programs trigger the BSOD or because of the nvdiadriver bsoding these programs crash.

    Also update your Intel(R) 82579LM Gigabit Network Connection, the drivers are from 2013.

    And look for newer drivers for your
    Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_04981028&REV_03\4&3DFD8E7&0&00E2
    Driver: C:\WINDOWS\system32\DRIVERS\nusb3xhc.sys, 2.00.0030.0000 (English), 11/19/2010 10:34:26, 181248 bytes

    Are you using devices connected to your USB port when you using the Builder3d and other programs.
      My ComputerSystem Spec

  6.    19 Dec 2016 #6

    thank you for the help.

    i dont think that ootp (baseball sim game) or builder3d (I believe this is a new component of the game) are causing the problem because I am getting the reboots constantly even when nothing is running and also because this is ver 17 of the ootp game and I have no issues with it before on same machine and others for years.

    I am convinced this is around the NVidia driver. what i might do is see if I have an old video card I can put in here and see if that solves (and proves the theory)

    I will also check the NIC driver but I did just download those so that info might be before that, I will check.

    nothing currently connected to USB other then microsoft wireless mouse/keyboard - I did just update those drivers as well.

    thanks again. I will report back if I figure anything out
      My ComputerSystem Spec


 

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