Windows 10: Black Screen on laptop / Connection with monitor stops

  1.    14 Dec 2016 #1

    Black Screen on laptop / Connection with monitor stops


    Hello,

    I have a Lenovo Z710 laptop. It has keyboard like THIS. On F9 key it you can turn on/off laptop screen. Do you know what Im talking about? Remember this for later. Also, I always use external 24" Dell monitor, 99% of time.

    I have the following problem. Every day, once or twice, out of nowhere my laptop screen goes black and my external monitor gets disconnected. I dont know the exact reason, but I think the issue might be with nVidia graphic card. I have 2 GPUs, as you can see in my specs info.

    But Im not sure. Every time I run a game with nVidia (Modern Combat 5), in just a matter of minutes, the game crashes. So that's why I always use integrated intel graphics. But the issues still happens. That's why Im not sure that nvidia card is the problem.

    Now that I described my problem to you, I would appreciate if someone can tell howcould I diagnose the problem??

    Regards
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       14 Dec 2016 #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  3.    15 Dec 2016 #3

    Here is .zip file
    Black Screen on laptop / Connection with monitor stops Attached Files
      My ComputerSystem Spec


  4. Posts : 5,101
    Windows 10 Pro X64 15063.483
       15 Dec 2016 #4

    You appear to have a illegal installation of Windows 10 and cracked software. Please correct this by installing and activating a legal copy. If you then get any BSODs, run DM_Log_collector and upload the zip file and I'll be happy to take a look at it.
      My ComputersSystem Spec


 

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