Windows 10: Unexpected Shutdow every day

  1.    13 Dec 2016 #1

    Unexpected Shutdow every day


    I always try to leave my computer on all the time, but from the last 3 days the computer has been off when I get home.

    Since I'm not home I'm not sure what really happens, I just check the logs and I found the following information.

    (dump files attached, updated today)

    Thank you in advance for your help
    Unexpected Shutdow every day Attached Files
    Last edited by joluga123; 14 Dec 2016 at 12:47. Reason: Added new dump file
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       14 Dec 2016 #2

    The zip contains dumps from 10/25, 11/4, 11/14 and 12/14.

    I looked at the last one, it shows a problem with SYMNETS.SYS.
    Code:
    ffffad00`695227b8  fffff80f`f9b086b3*** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x186b3
    That belongs to Symantec Network Security.

    I don't see any indication in the event log as to whaty caused the shutdown. I can see when (maybe) it happened:
    Code:
    Event[3213]:
      Log Name: System
      Source: Microsoft-Windows-DHCPv6-Client
      Date: 2016-09-13T19:27:36.029
      Event ID: 51046
      Task: Service State Event
      Level: Information
      Opcode: ServiceStart
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-JL2VNHC
      Description: 
    DHCPv6 client service is started
    
    LOOKS LIKE IT HAPPENED HERE.
    
    Event[3214]:
      Log Name: System
      Source: Microsoft-Windows-WLAN-AutoConfig
      Date: 2016-09-13T19:27:36.652
      Event ID: 4000
      Task: N/A
      Level: Information
      Opcode: Start
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-JL2VNHC
      Description: 
    WLAN AutoConfig service has successfully started.
      My ComputersSystem Spec

  3.    14 Dec 2016 #3

    Thank you,

    I will uninstall Norton and run Microsoft defender meanwhile to test if the issue is gone.

    Will report back in couple of days.
      My ComputerSystem Spec


 

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