1.    11 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 2
    Windows 10

    BSOD while using Palo Alto software error Netio.sys


    I just brought Sales and Marketing Pro from Palo Alto software company. I install the software and it tells me to to install .net framework 3.5 which I did, but while checking for installation I got a BSOD with Netio.sys . I then go to go microsoft to download .net framework 3.5 once installed I run the Sales and Marketing pro software. Everything is working fine and then I went to morningstar website and notice it was going slow and hard drive is running high and got the BSOD again with Netio.sys .
      My ComputerSystem Spec
  2.    12 Dec 2016 #2
    Join Date : Jan 2016
    Posts : 654
    windows 10 Pro

    Both dumpfiles blames your Kaspersky suite.
    Code:
      BugCheck D1, {8, 2, 0, fffff8017340173c}
    
    *** WARNING: Unable to verify timestamp for klwtp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwtp.sys
    Probably caused by : NETIO.SYS ( NETIO!StreamDatapTruncateAfterOffset+0 )
    
    BugCheck 3B, {c0000005, fffff8017b091250, ffffd001ec405010, 0}
    
    *** WARNING: Unable to verify timestamp for klwtp.sys
    *** ERROR: Module load completed but symbols could not be loaded for klwtp.sys
    Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+b0 )
    klwtp Wed Jun 03 17:30:17 2015
    Driver Description: Kaspersky Network Filtering Module
    Driver Update Site: Download - Kaspersky Software Product Upgrades | Kaspersky Lab US


    Support - Kaspersky Lab Technical Support



    Why are you still running a earlier build of windows 10
    Windows 10 Education 64-bit (10.0, Build 10586) (10586.th2_release_sec.161024-1825)

    Updating to the latest version and installing all the updates could possible solve this problem or at least make your system as stable as can be.
      My ComputerSystem Spec
  3.    15 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 2
    Windows 10
    Thread Starter

    I don't have Kaspersky suite. I might of had it on either windows 7 or windows 8. I am not sure if the other windows system is still installed on the computer when I installed windows 10.

    The current security suite I have is Zone Alarm and had it for a year.

    The word Kaspersky doesnt show up when doing a search on my whole computer I even checked on regedit for the word Kaspersky, it doesn't come up. So I am not sure why klwtp.sys will show up. Maybe I installed a file that I thought came from YouTube when I mistyped YouTube website and downloaded something from a Russian website that said "youtube ads free".

    I have runned a full system scan and downloaded malwarebyte full system scan to make sure there was not virus. It found nothing, but I never know if the "ads free" thing is not read yet my anitvirus companies.
      My ComputerSystem Spec
  4.    16 Dec 2016 #4
    Join Date : Jan 2016
    Posts : 654
    windows 10 Pro

    In your driverlist and servicelist there are entrys of Kaspersky,

    Running 2 Virus/firewalls is known for problematic behaviour of a system.

    Use the kaspersky removal tool to remove remaining parts of leftovers from your system https://support.kaspersky.com/common/service#block1
      My ComputerSystem Spec

 


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