BSOD playing AAA games, system_service exception and memory_management

  1.    11 Dec 2016 #1

    BSOD playing AAA games, system_service exception and memory_management


    I've been getting BSODs pretty much daily for a couple months now. As far as I can tell it usually happens during games like Cities: Skylines, Witcher 3, Tyranny. So all moderate-high resource intensive games. I attached the zip file that the log creator made. According to WhoCrashed the culprit seems to be ntoskrnl.exe with bug codes:

    Things I've tried:
    • Reinstall OS (Win10)
    • Uninstall and then install GPU
    • Memtest RAM, didn't find any errors (done a couple weeks ago)
    • Update games to latest patches
    • Run Windows Update to check for driver updates (no results)
    • BIOS update (couple months ago, although still current)
    • Intel Processor Diagnostic Tool: passed all tests

    Hoping someone here has some idea of how I could fix this.

    Edit: sorry for the double post, missed the message about the mod approval!

    Edit 2: Update drivers via ASRock Apps Shop. BSOD continued in Tyranny, although with a new error message. I attached this log creator report below as well.

    • This was probably caused by the following module: win32kbase.sys (win32kbase!GreMarkUndeletableDC+0x130)
      Bugcheck code: 0x50 (0xFFFFFA2C401B4400, 0x0, 0xFFFFFAE12C7EC6E0, 0x2)
    Last edited by dondl; 12 Dec 2016 at 14:26.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,592
    Windows 10 Pro X64 1809 17763.134
       13 Dec 2016 #2

    Looks like a video driver problem:
    ffff8100`bbe8c638  fffff800`bba8a759*** WARNING: Unable to verify timestamp for dxgmms2.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgmms2.sys
    ffff8100`bbe8c648  fffff800`bbbaefde*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    ffff8100`bbe8ce38  fffff800`b889a15c*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgkrnl.sys - 
    You have a AMD Radeon R9 200 Series card and it has the latest driver, dated 12/3/2016. When did you update the driver to this level? You could try some of the older versions, see if that helps.
      My ComputersSystem Spec

  3.    17 Dec 2016 #3

    On suggestion of my brother, I installed a new fan. So far it send like it did the trick, have had no blue screens and was able to play for more than an hour at a time. So it looks like I've been having an overheating issue.
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,592
    Windows 10 Pro X64 1809 17763.134
       17 Dec 2016 #4

    Wait a few weeks and make sure. If okay, please mark this solved.
      My ComputersSystem Spec

  5.    18 Dec 2016 #5

    Looks like I spoke too soon. BSOD while playing Tyranny, getting Memory_Management error again. I attached the log file below.

    I did a memtest yesterday, no faults found.

    WhoCrashed result:

    • This was probably caused by the following module: ntoskrnl.exe (nt+0x14A6F0)
    • Bugcheck code: 0x1A (0x61941, 0x424A06FF, 0xD, 0xFFFFBA01A6C1AB00)

    Edit: Another BSOD, different error. Updated the log file.
    WhoCrashed result:

    Last edited by dondl; 18 Dec 2016 at 11:33.
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,592
    Windows 10 Pro X64 1809 17763.134
       18 Dec 2016 #6

    The zip you uploaded is empty.
      My ComputersSystem Spec

  7.    19 Dec 2016 #7

    Wow, I'm not sure why. I ran the log tool 3-4 times and each time I got an empty zip file. Was able to catch a folder, autodeleted normally, it makes before making the zip file, here are the contents. I hope that nothing is missing.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,592
    Windows 10 Pro X64 1809 17763.134
       20 Dec 2016 #8

    Nothing I see of any use in the latest dumps. I do see quite a few of these in the Event Viewer log (eventvwr.txt):

      Log Name: System
      Source: Display
      Date: 2016-11-30T22:35:11.769
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-1RMMKSO
    Display driver amdkmdap stopped responding and has successfully recovered.
    The driver you have is recent but no the latest, so give the latest one a try.

    Remove and install latest video drivers:

    I suggest completely uninstalling the display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you AMD card here: Desktop

    See if that gets rid of the problem.
      My ComputersSystem Spec

  9.    24 Dec 2016 #9

    Well, no issues yet. I'll wait a week or two and see what comes up.
      My ComputerSystem Spec

  10.    14 Jan 2017 #10

    Yeah no issues unless my room is too hot, which leads me to think this is an overheating problem. Making this thread as solved.
      My ComputerSystem Spec


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