Windows 10: "Video TDR Failure" Intermittent BSOD

  1. Posts : 3
    Windows 10 Pro 64-bit
       11 Dec 2016 #1

    "Video TDR Failure" Intermittent BSOD

    I've had this problem for a couple of months now. Most often the BSOD gives the stop code VIDEO TDR FAILURE, from atikmpag.sys.

    But I have gotten VIDEO SCHEDULER INTERNAL ERROR. And from ddkmd.sys.

    I did think at one point that it was related to coming back from Hibernation or Sleep, but sometimes I get a BSOD when it's booted from a full shutdown. Often happens when I open a new graphics-intensive tab or have been watching a Youtube video for a few hours, things like that.

    I have tried to use WinDBG, but it's just too low level for me to figure out on my own. Would love any help you can give.

    [Edit] There are other symptoms that have appeared around the same time which could be related, all indicating the graphics card bugging out. Sometimes the screen goes black while everything else works fine (audio, keyboard, etc.). Sometimes the mouse still works somehow, sometimes it lags severely, sometimes it just completely freezes.

    Just now I was trying to use ffmpeg. The machine kept doing that blank-screen freeze until I tried doing nothing but doing the ffmpeg task straight after I booted back up. Then it worked okay.
    Last edited by wthit56; 12 Dec 2016 at 11:22.
      My ComputerSystem Spec

  2.    12 Dec 2016 #2

    Start with updating your AMD graphics drivers.
    Your drivers are from
    atikmdag Tue Jan 13 17:48:21 2015 (54B54C55)
    atikmpag Tue Jan 13 17:20:43 2015

    Also update or remove.
    networx Sun Sep 27 18:21:06 2015
    Driver Description: NetWorx
    Driver Update Site: NetWorx : bandwidth monitor, connection speed test, data usage log
      My ComputerSystem Spec

  3. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       14 Dec 2016 #3

    I have tried to update the drivers, but the AMD site says that the only available download for it is Catalyst 13.1 for Windows 8. The link for said download doesn't actually take me to such a download. I've downloaded it from another site, but it always gives a "Driver Install: the specified driver package was not installed for matching devices" warning message at the end of the install.

    I have even tried uninstalling, and using a piece of software that removes all trace of the old Catalyst install. I believe the install went through okay after that. But clearly it's not actually fixed anything.

    The other thing is, the AMD site says to make sure the version number is 8.970.100.9001, which it already is.

    It also says that the only support for those drivers are from Windows Update. Windows says there are no updates available.
      My ComputerSystem Spec

  4.    14 Dec 2016 #4

    Your AMD gpucard Graphics Card: 1024MB ATI Radeon HD 4800 Series (Sapphire/PCPartner) is a so called legacy card by AMD.
    And you can not use the newer drivers.
    And you have already the latest avaliable drivers.

    Reading your EDIT i suspect your GPUcard could/is dying on you.
    Or are you overclocking or is your system overheating.

    You could test your gpucard.

    Videotest Furmark
    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test - Windows 10 Tutorials

    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90șC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100șC, quit the test - the video card is overheating.
    - Click "Quit" to exit

    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90șC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
      My ComputerSystem Spec

  5. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       14 Dec 2016 #5

    I ran it for about 6 minutes. It got to 92 deg pretty quick, and continued to climb in temperature very slowly. At the 6 minutes mark it was at 97 deg and I decided to stop it. I didn't notice any artifacts, though the test itself is pretty trippy so that could make it hard to spot ;P

    Pretty surprised it didn't BSOD again, to be honest.

    Here's a screengrab in case there's anything on it that helps.
    Attachment 113582

    Does this mean it's dying, if it continues to rise like that? Is it supposed to level off?
      My ComputerSystem Spec


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