BSOD unhandled store exception - what logs to look at ?


  1. ron7000
    Posts : 22
    win7 and win10
       New #1

    BSOD unhandled store exception - what logs to look at ?


    I just had my first BSOD in Windows 10 home, while doing the following:
    - firefox opened reading stuff at stackechange,
    - foobar playing mp3's off my D: data drive
    - possible execution of syncbackfree to copy data from my D: data drive to my E: bkup drive.

    I ran the dm_log_collector and I would like some advice as to which files to look in first,
    sorry I am a little hesitant at uploading all 19 text files without reviewing them first.

    (1) When I got the blue screen i went to get my phone to take a pic of it, but wasn't fast enough so i'm not exactly sure what it said. How can I find this information?

    computer is not more than 2 months old, just built the following bought from newegg:
    Asrock Z170A-X1/3.1 LGA 1151,
    Intel i7-6600k cpu,
    32gb Gskill F4-2400C15D-32GVR,
    EVGA supernova 650w psu,
    mushkin triactor ssd 500gb MKNSSDTR500GB.
    windows 10 home 64-bit

    C: drive is mushkin triactor ssd 500gb
    D: drive is 3TB hitachi disk drive HDS723030ALA640
    E: drive is identical to D: drive

    the two 3tb hitachi drives i've had for a few years, they are not new, and they have never given me any problems in the past.

    I have syncbackfree scheduled to happen at 9pm every day and i think my BSOD happened sometime shortly after that, possibly while syncbackfree was running.
    (2) I would like to know where I can find this info in windows 10.

    After my computer did the BSOD it auto-rebooted and went directly into the BIOS/EFI because no boot device was present. I did ctrl-alt-del a few times to reboot, each time ending up in the BIOS, and it did not show my Muskin SSD.
    I thought failed SSD,
    I flipped power swith on PSU, waited a minute, then powered on, and computer booted normally having never changed anything in the bios.
    (3) I've had a few quirks like this with other Asrock boards losing the boot device, does this mean anything?
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    I ran the dm_log_collector and I would like some advice as to which files to look in first,
    sorry I am a little hesitant at uploading all 19 text files without reviewing them first.
    That is dependent on how you want to go through it, I'm not sure how others go through them but I do it usually in this order:
    1. systeminfo.txt,
    2. genuine.txt,
    3. hosts.txt,
    4. msinfo32.nfo,
    5. dumps,
    6. eventlog.txt,
    7. dxdiag.txt.

    These are my standard which I definitely go through (in order), the others I also go through but which depends on what info I need.
    It takes too much time to go through each file properly, tbh if I would go through all mentioned files properly I need about 20-30 minutes before I can start posting.
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  4. ron7000
    Posts : 22
    win7 and win10
    Thread Starter
       New #3

    the cause of the problem was a faulty sata connector that is on the SSD. Was able to lay the ssd down flat on the bottom of the case so the sata cable does not hang, as opposed to when the ssd is mounted up in a drive bay. SSD has been stable for almost a month now.

    was not sure how, from any of the system logs, you can deduce that the sata connection to a drive has been lost/disconnected/unplugged ?
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