Windows 10: BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA

  1.    07 Dec 2016 #1

    BSOD multiple times a day, HIDclass.sys SYSTEM_THREAD_EXCEPTION_NOT_HA


    Hi all, getting a BSOD 3x this evening already, and 3x last night too!
    It seems to be happening when I use my Steamlink to play games on my TV from my computer. I am using something called VirtualHere which is forwarding my USB from my Steamlink to my PC.

    Any help welcome!

    Edit: it happened again. Here is the log with both dumps.
    BLACKPEARL-Wed_12_07_2016__22529_56.zip
    Last edited by p1r473; 07 Dec 2016 at 02:34.
      My ComputerSystem Spec

  2.    07 Dec 2016 #2

    The 3 dumpfiles are all:
    Code:
      BugCheck 1000007E, {ffffffffc0000005, fffff800f4297f62, ffff8a80bc1d61d8, ffff8a80bc1d5a00}
    
    Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpFdoReleasePoFxPowerReferenceWithTag+110 )
    HID= Human Interface Devices

    So you could be right that it is related to your Steamlink/ Virtual Here observation.
    When i looked about Virtual Here on Steam, the user reviews are not really positive, are you using the latest version of it.
    I believe Virtual Here uses your network, are your network drivers up to date.

    Did you first try other programs tu use your steamlink on TV.
    If yes, did you uninstall it, they could interfere

    Also your system has many older programs/drivers predating windows 10. Look into this.
      My ComputerSystem Spec

  3.    10 Dec 2016 #3

    Hi, I reinstalled my keyboard software and reinstalled all drivers.

    I have received another BSOD, this time with complete dumps enabled.
    Download BLACKPEARL-Fri_12_09_2016_235633_16.zip from Sendspace.com - send big files the easy way

    This happened as I was shutting down.

    I am going to run MemTest and see if that turns up anything with my RAM, but suspicious of the keyboard driver.
    I reinstalled my keyboard software and drivers already, and my antivirus.
      My ComputerSystem Spec

  4.    10 Dec 2016 #4

    The last dumpfiles is
    Code:
      BugCheck A, {40, 2, 1, fffff802b7bd56bd}
    
    *** WARNING: Unable to verify timestamp for ekbdflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for ekbdflt.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    STACK_TEXT:  
    ffffaa00`aec1b478 fffff802`b7b57629 : 00000000`0000000a 00000000`00000040 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    ffffaa00`aec1b480 fffff802`b7b55c07 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    ffffaa00`aec1b5c0 fffff802`b7bd56bd : fffff802`b7dbf280 00000000`00000000 00000000`00000000 fffff802`b7a64d1d : nt!KiPageFault+0x247
    ffffaa00`aec1b750 fffff802`b7a75b69 : 00000000`00000000 ffffce8f`b1cb2040 ffffce8f`b16127e0 000000fd`2cf2b137 : nt!KiAcquireSpinLockInstrumented+0x55
    ffffaa00`aec1b7a0 fffff802`0b3b71bf : ffffce8f`b1cb2040 00000000`00000000 ffffce8f`b0e1e010 fffff802`b7b8b110 : nt!KeAcquireSpinLockRaiseToDpc+0x39
    ffffaa00`aec1b7d0 fffff802`b7a2a992 : ffffce8f`b1183010 00000000`00000000 ffffce8f`b0e1e000 fffff802`0b3b7150 : HIDCLASS!HidpCancelReadIrp+0x6f
    ffffaa00`aec1b820 fffff802`0a10afbd : ffffce8f`b1cb2100 ffffce8f`a37481b0 ffffce8f`b0e1e010 ffffce8f`00000000 : nt!IoCancelIrp+0x6e
    ffffaa00`aec1b860 fffff802`0a112085 : ffffffff`ffb3b4c0 ffffce8f`a37481b0 ffffaa00`aec1b929 ffffce8f`b1704590 : kbdhid!KbdHid_PnP+0x16d
    ffffaa00`aec1b8d0 ffffffff`ffb3b4c0 : ffffce8f`a37481b0 ffffaa00`aec1b929 ffffce8f`b1704590 00000000`00000000 : ekbdflt+0x2085
    The ekbdfilt.sys seems to part of your ESET suite.
    I found this on the web https://www.technibble.com/forums/th...rs-dead.45846/
    Do not know if this is the same problem as you have.

    it could also be that the install of Eset somehow is/got corrupted. Did you use the Eset Removal Tool to un install it.
    Or test if your system without eset has not this kind of problems
      My ComputerSystem Spec

  5.    10 Dec 2016 #5

    Thanks for your help. I posted over at ESET to see what they have to say. I will keep this post up to date with any new revelations just in case.
    BTW, your output looks a little different than mine. Are you also using WinDbg?
      My ComputerSystem Spec


 

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