1.    05 Dec 2016 #1
    Join Date : Sep 2016
    Posts : 5
    windows 10

    BSOD While Streaming Netflix


    I just went full screen and then I got the BSOD. I tried restarting and unplugging the power cable after a shutdown. My drivers and Windows updates are up to date.

    My PC is experiencing heavy slow down since the crash.
    Last edited by mikabomb; 06 Dec 2016 at 00:59. Reason: log upload
      My ComputerSystem Spec
  2.    06 Dec 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,584
    Windows 10 Pro X64 16299.125

    You are way back level on updates. You are still running build 10586 which was the Threshold 2 release more than a year ago.
    You should be at build 14393.447. Please apply all Windows Updates multiple times until you are up to date, then let's see what happens. If you get another BSOD, run DM_Log_collector again and upload the zip file.
      My ComputersSystem Spec
  3.    07 Dec 2016 #3
    Join Date : Sep 2016
    Posts : 5
    windows 10
    Thread Starter

    I was only able to install one update because that's the only one windows could find. The reason I thought my updates were up to date was because that's what it said.
      My ComputerSystem Spec
  4.    07 Dec 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,584
    Windows 10 Pro X64 16299.125

    Enter winver in a Run box. What does it show you. If it's not 14393.447 then you are not anywhere near current.

    Attachment 112772

    If not, restart then try Windows Update again, Repeat 3 or 4 times if necessary, see if that gets you the updates you need.
      My ComputersSystem Spec
  5.    08 Dec 2016 #5
    Join Date : Sep 2016
    Posts : 5
    windows 10
    Thread Starter

    My version of windows is still really old. I wasn't able to install any new updates andI tried restarting and searching for new updates, but didn't find any.
    Last edited by mikabomb; 08 Dec 2016 at 02:29.
      My ComputerSystem Spec
  6.    08 Dec 2016 #6
    Join Date : Sep 2016
    Posts : 5
    windows 10
    Thread Starter

    I just tried a clean boot. Unfortunatly, I was only able to find and install one update. Also, my PC is still really slow.
      My ComputerSystem Spec
  7.    08 Dec 2016 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,584
    Windows 10 Pro X64 16299.125

    I recommend saving your data then do a Clean Install of the latest available Windows 10 which is 14393. Then do Windows Updates to get to the .447 level.

    Follow this tutorial: Windows 10 - Clean Install

    If you still have problems after that, run DM_Log_collector and upload the zip file, but I hope that will resolve your problems.
      My ComputersSystem Spec
  8.    13 Dec 2016 #8
    Join Date : Sep 2016
    Posts : 5
    windows 10
    Thread Starter

    Thanks much.
      My ComputerSystem Spec

 


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