Windows 10: Only able to boot in safe mode; constant blue screens/restarting Solved

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  1.    04 Dec 2016 #1

    Only able to boot in safe mode; constant blue screens/restarting


    The log is attached, and the thread title basically explains the issue. The only way I've been able to start my computer this morning (after some system hangs and general wonkiness last night) without blue screens is via safe mode (luckily with networking). I've tried system restore, resetting the computer, but neither has worked. (Haven't been able to get any motherboard BIOS functions to work either on startup.)

    I believe the culprit may be (at least in part) the Razer Synapse driver--people on this forum have advised me that it can cause problems, but I'm unable to uninstall it. I get this error message: "The Windws Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." Any help would be appreciated! Thanks.
    Only able to boot in safe mode; constant blue screens/restarting Attached Files
    Last edited by Zibeltor; 04 Dec 2016 at 13:29.
      My ComputerSystem Spec

  2.    04 Dec 2016 #2

    All dumpfiles blames
    Code:
    BugCheck 133, {1, 1e00, 0, 0}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    This is the driver of your nvdia geforce card.
    The driver might be corrupted uninstall with DDU download ddu and reinstall.
      My ComputerSystem Spec

  3.    04 Dec 2016 #3

    ...
    Last edited by Zibeltor; 04 Dec 2016 at 15:03. Reason: Not relevant
      My ComputerSystem Spec

  4.    04 Dec 2016 #4

    Lifetec,

    The good news is that I was able to boot up normally after deleting the driver. The new problem is that whenever I try to install the latest graphics card driver, the computer spontaneously does a series of long, mysterious restarts (without any dialog prompt or warning) and then booted back up with low resolution indicating the card driver wasn't installed. I installed an earlier version of the graphics card, and it was stable for a little bit until it blue screened again. I have attached the latest crash dump information.
    Only able to boot in safe mode; constant blue screens/restarting Attached Files
    Last edited by Zibeltor; 04 Dec 2016 at 16:07.
      My ComputerSystem Spec

  5.    04 Dec 2016 #5

    I decided to repeat the ddu uninstall/restart/reinstall process, this time with GeForce included and a clean install. The system did alright, then BSOD'ed when I plugged in my mouse. It was able to restart however, and I'm using it right now in normal mode with proper resolution. But there was a flicker/hang that looked like it might crash again. I attached the most recent crash dump.

    EDIT: It did indeed crash a third time, and I am now in safe mode. I'm just taking a stab in the dark, but could this be indicative of my GPU card failing? I think the BSOD's keep happening after I've stabilized the system as soon as there's any significant stress on the GPU. This most recent crash happened as soon as a video I was watching started getting bitrate-intense. Any help would be appreciated! I understand lifetec is probably a busy guy.
    Only able to boot in safe mode; constant blue screens/restarting Attached Files
      My ComputerSystem Spec

  6.    04 Dec 2016 #6

    Both of the 2 latest dumpfiles are:
    Code:
      .....................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 119, {1, 5f2, 5f5, ffffda079b24e180}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiVerifyDriverReportedFenceId+d757 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    The video scheduler has detected that fatal violation has occurred. This resulted
    in a condition that video scheduler can no longer progress. Any other values after
    parameter 1 must be individually examined according to the subtype.
    Arguments:
    Arg1: 0000000000000001, The driver has reported an invalid fence ID.
    Arg2: 00000000000005f2
    Arg3: 00000000000005f5
    Arg4: ffffda079b24e180
    This is a very common BSOD, when googling this you get many hits, but no real solution.
    Mostly they say it is driver related, corruption or driverfaults.
    Sometimes there are mentions of faullty hardware(gpucard).

    Possible solution.
    Try installing a older nvdiadriver (you have now the 17 november) use DDU
    Do you have a other GPU card(or borrow one) to test if your system with the other GPUcard does not BSOD. ( then probably your current one is faulty)
    Or test your GPUcard
    Videotest Furmark
    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test - Windows 10 Forums
    FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90șC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100șC, quit the test - the video card is overheating.
    - Click "Quit" to exit

    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90șC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")

    Do you have Daemon tools installed, this program is known for BSOD on some systems.
    Uninstall it and see if this helps to stabileze your system.

    Look on the supportpage of your mobo and update all your drivers to the latest versions(if avaliable) to get your system as stable as can be.
      My ComputerSystem Spec

  7.    05 Dec 2016 #7

    I'm afraid I do not have access to another graphics card. Also, the system appears to have become so unstable that now I can't install any graphics card drivers. I tried an older one like you suggested (the one before 11/17/16), but system crashed as it was installing the driver. I had to restart in safe mode (via the eventual Windows prompt when your system crashes/restarts too many times). I tried to install drivers two more times, and the same thing kept occurring (it would crash while installing the driver). I would like to try and flash a new BIOS, but I can't even access my BIOS options (pressing any of the function keys during the BIOS splash window crashes the system). I do not have Daemon Tools.

    Will Furmark still work if my graphics card doesn't have a driver installed? (My understanding is that without a driver, the system relies on a bare necessity-card in the motherboard; without a driver installed, will it still be able to test the GPU?) It seems worth noting that my (relatively mediocre) graphics card is about 4.5 years old, and my internet research suggests that even high-end cards only last between 4-5 years with a max lifespan of seven years...

    Edit: I'm more than happy to try anything; I just want to know whether I should spend my time attempting to keep going back and install older and older drivers or whether I should just run Furmark?
    Last edited by Zibeltor; 06 Dec 2016 at 13:19.
      My ComputerSystem Spec

  8.    06 Dec 2016 #8

    Your mobo has a new Bios version F16h from 2016/07/19 after almost 3 years. This might be a good idea.
    Maybe for a better support of windows 10?, you could download the files and look for a read me etc. to check the changes.

    Maybe it is a idea to (temporary) remove your geforce card.
    And use your onboard graphics to see how stable your system is at the moment after all those crashes and bsod.
    And to see if you can now acces your BIOS and to check all your settings and/or reset them to default.
    Then reinstall your geforce and try to install the drivers.
    It this still is not possible than you could eventually deceide to update your BIOS to the latest version.

    Could consider a reset of windows 10. ?
      My ComputerSystem Spec

  9.    07 Dec 2016 #9

    I like the removing the graphics card idea, maybe that will make the system stable enough I can flash that new BIOS--sounds promising. I'll definitely try this when I get home from work in about 9 hours. (My brief research tells me that since I have already uninstalled all the drivers with DDU, all I really need to do is just unplug the system from power and physically remove the graphics card from its slot in the motherboard. If that's wrong, please let me know.)

    I did try resetting Windows 10 (the reset where it keeps data) multiple times, but it would fail--I'm not sure why. I guess the next step--if I'm not able to flash the BIOS and get the system back to a baseline--would be backing up some of my important data on an external hard drive, and then doing the full reset (where everything gets wiped). I'm guessing the full wipe is a bit easier to run than the selective wipe. Anyway--I'll try to get you an update tonight; thanks again so much for your continued assistance. I learn so much every time I come onto these forums--it's way better than any other user support system I've ever found.
      My ComputerSystem Spec

  10.    07 Dec 2016 #10

    I was able to flash the newer BIOS, but I'm afraid it hasn't addressed the core issue. The system is very stable without any graphics card drivers and runs perfectly fine. I'm still having the same problem though--when I tried to install a driver for the graphics card, the system crashed and restarted. Interestingly though, it restarted fine and is running just like it was before I tried to install the driver (i.e. at a very low resolution, very stable).

    EDIT: Right now, I'm copying all of my important data to an external hard drive so that I can attempt a full system reset. That will take a while, but I will probably be able to start it tonight. In the meantime, do you have any other recommendations?
    Only able to boot in safe mode; constant blue screens/restarting Attached Files
      My ComputerSystem Spec


 
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