Windows 10: Random BSOD's - need assistance


  1. Posts : 6
    Windows 10 64-bit
       04 Dec 2016 #1

    Random BSOD's - need assistance


    Hi

    I was hoping someone could help me figure out why my computer randomly BSOD's, freezes or restarts.

    I've attached the file as per the instructions. Please let me know if I need to do anything else?

    The BSOD's occur randomly and with no warning. I'm not sure why and it is happening more frequently recently.

    Thank you.

    SOOCHONGPC-04-Dec-16_201544_48.zip
      My ComputerSystem Spec


  2. Posts : 4,999
    Windows 10 Pro X64 15063.138
       04 Dec 2016 #2

    There are no dumps in the zip file you uploaded. If you are running a drive cleaner program like CCleaner, either stop using it for now or set the options so it doesn't delete dumps and logs. For CCleaner, that would be this:

    Click image for larger version. 

Name:	CCleanerSettings.jpg 
Views:	11 
Size:	109.8 KB 
ID:	112488

    Wait for the next BSOD the run DM_Log_collector again and upload it here.
      My ComputersSystem Spec


  3. Posts : 6
    Windows 10 64-bit
    Thread Starter
       05 Dec 2016 #3

    Hmm, that's odd. I've attached it again. I've had a couple of BSOD's so far today so hopefully they got picked up in this version of the attachment. I haven't used any cleaning software to clear logs either.

    SOOCHONGPC-05-Dec-16_191725_94.zip

    Thank you in advance!
      My ComputerSystem Spec


  4. Posts : 4,999
    Windows 10 Pro X64 15063.138
       05 Dec 2016 #4

    Did you run DM_Log_collector again before uploading the zip file. Doesn't look like it as the name is identical to the previous one so still no dumps.

    Edit: Are there any dumps in C:\Windows\Minidump?
      My ComputersSystem Spec


 

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