Windows 10: Random BSOD's [ntkrnlmp, ntoskrnl, rt640x64] + PC Freezes while Gaming

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  1.    25 Dec 2016 #11

    Ah interesting, that's quite unexpected to say the least. I've never had problems with Avast; but there seems to be an update for it, so I'll see if that fixes up this, else I'll uninstall and resort to Windows Defender. Thanks!
      My ComputerSystem Spec

  2.    31 Dec 2016 #12

    Hello, it's been almost a week and I've actually had no blue screens within that time. However that streak came to a close with a blue screen:
    Quite worrisome as I haven't had this particular error before and I had checked that there was no RAM problems whatsoever.
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       31 Dec 2016 #13

    Latest dump indicates a problem with atikmdag.sys.
    ffffe402`09e8d1b8  fffff803`57f6fb54*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    This belongs to the ATI Video driver.

    Remove and install latest ATI Radeon drivers:

    I suggest completely uninstalling the ATI display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you ATI Radeon card here: SAPPHIRE NITRO Radeon™ R9 380 4G D5
    Then install only the graphics driver, not the Catalyst Control Center.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  4.    31 Dec 2016 #14

    I've cleaned and reinstalled the drivers through your instructions, but I wonder whether to keep the driver version 16.11.4 (Nov 15th) provided on the manufacturers website, or to upgrade to the later 16.12.2 (Dec 19th) through the Radeon Settings(?)

    Not sure if running the current driver would be stable, yet I have had notable problems on Crimson ReLive 16.12.X editions.
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       31 Dec 2016 #15

    Well,you had a problem with the driver currently installed so I'd say try the latest. You can always roll back if things get worse.
      My ComputersSystem Spec

  6.    08 Jan 2017 #16

    I was just about to mark this as solved as I have had a week without any BSOD's and I truly thank you for the help as it has become less frequent. Ironically, I just experienced one not too long ago today:
    Bit of a bummer really! Dump attached
      My ComputerSystem Spec

  7. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       08 Jan 2017 #17

    I noticed there are several BIOS updates on the Asrock web site. Don't know if updating will make a difference but it's worth a try.

    970 Pro3 R2.0

    There is a red +next to each download that tells you how to do the update3.

    Also, the latest dump shows this:
    fffff803`86de3848  fffff807`e69cfb15*** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    That belongs to your AMD Radeon (TM) R9 380 Series driver. What you have is version 21.19.384.0 dated Sun Dec 4 11:07:30 2016.

    There is an updated driver available from AMD: Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit

    From Carrona's DRT:
    Driver Description: ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Update Site: Support & Drivers
      My ComputersSystem Spec

  8.    10 Jan 2017 #18

    Thanks for the heads-up! I've updated the BIOS and installed the current Crimson ReLive 16.2.2 (Jan 3rd).

    I've struggled to find the Catalyst Control Center / Catalyst Install Manager to uninstall, and have only found "AMD Software" - is this what it's referring to?
      My ComputerSystem Spec

  9. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       10 Jan 2017 #19

    It would be called Catalyst Control Center.

    I suggest completely uninstalling the display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then install the latest driver for your card.

    Then do a custom install of only the Display driver, not CCC.
      My ComputersSystem Spec

  10.    11 Feb 2017 #20

    Hello once again!
    I've been quite busy the past weeks so apologies on abandoning this.
    But anyway, I have been able to install the driver with CCC via this method and recently installed the recent 17.1.2 driver through this (uninstalling with DDU), yet I have a significant issue of PC unresponsiveness for varying degree's of time when on high load.

    Making matters worse, I've had two blue screens in the past week errors being:
      My ComputerSystem Spec

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