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  1.    02 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 11
    Windows 10

    Jumper Ezbook 2 Ultrabook BSODing after Windows Update


    Hey guys!

    I got a Jumper Ezbook 2 ultrabook and the thing has been BSODing at some point during the Windows Update process. The laptop is brand new and first thing I did was update.

    As per the instructions, I've attached the zip file for review. My apologies for having absolutely no idea how to read the results. Thanks for the help! I really hope I don't have to send this thing bad! Minus this issue, it's actually quite nice!
      My ComputerSystem Spec
  2.    02 Dec 2016 #2
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    Hi AgentDBCooper,

    Welcome to the 10forums

    Please check your manufacturer for network driver updates.
      My ComputersSystem Spec
  3.    02 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi AgentDBCooper,

    Welcome to the 10forums

    Please check your manufacturer for network driver updates.
    Hey! Thank you and for your reply!

    The Jumper Ezbook 2 only has one single set of drivers. There are no older or newer versions available. Just the single one. I've tried uninstalling and removing the drivers and then reinstalling with the ones freshly downloaded. They appear to be the same ones.. at least the date is.

    Was that my issue? The network card drivers?
      My ComputerSystem Spec
  4.    02 Dec 2016 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The dumpfile blames
    Code:
    BugCheck 50, {ffffe000b64ff000, 2, fffff800bd247a97, 0}
    
    *** WARNING: Unable to verify timestamp for bcmdhd63.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmdhd63.sys
    
    Could not read faulting driver name
    Probably caused by : bcmdhd63.sys ( bcmdhd63+7a97 )
    This is your wireless driver.
    You have this network card [01]: Broadcom 802.11n Wireless SDIO Adapter
      My ComputerSystem Spec
  5.    02 Dec 2016 #5
    Join Date : Dec 2016
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    The dumpfile blames
    Code:
    BugCheck 50, {ffffe000b64ff000, 2, fffff800bd247a97, 0}
    
    *** WARNING: Unable to verify timestamp for bcmdhd63.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmdhd63.sys
    
    Could not read faulting driver name
    Probably caused by : bcmdhd63.sys ( bcmdhd63+7a97 )
    This is your wireless driver.
    You have this network card [01]: Broadcom 802.11n Wireless SDIO Adapter
    Thanks for the reply!

    Does this mean the hardware is faulty? Since there is literally only one version of the driver out and Windows can't install anything for it. What should I do in this case?
      My ComputerSystem Spec
  6.    02 Dec 2016 #6
    Join Date : Jun 2015
    Posts : 12,854
    Windows 10 Pro

    If there are no different drivers then it is likely the wifi card itself (although it cannot be tested like we usually would do, trying different driver versions), in which case it is best to send the laptop back.
      My ComputersSystem Spec
  7.    02 Dec 2016 #7
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Googling Broadcom 802.11n Wireless SDIO Adapter and windows 10 gives that after a windows update this network adapter is not compatible anymore.
    https://answers.microsoft.com/en-us/...3249fe2?page=2
      My ComputerSystem Spec
  8.    02 Dec 2016 #8
    Join Date : Dec 2016
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Googling Broadcom 802.11n Wireless SDIO Adapter and windows 10 gives that after a windows update this network adapter is not compatible anymore.
    https://answers.microsoft.com/en-us/...3249fe2?page=2
    Awesome. Does this mean that I need to wait for an update for it? Can I disable a specific update to fix this? Will disabling wireless card fix BSOD? Perhaps disable Windows Update immediately after restore to stock?
      My ComputerSystem Spec
  9.    02 Dec 2016 #9
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Do not think microsoft will make a update for this, they see this as an obsolete device. This forum thread is from 2015.
    What is the exact driver version of you.
    Some people on that thread said that installing a older version worked for them.
    Maybe a older version from a other manufacturer will also work on your system, but you never know if a windows update again put you in the same situation.

    Also you are now running a old windows 10 build Windows 10 Home 64-bit (10.0, Build 10586) wich can give all kinds of problems Security, stability, missing new features etc. if your not updating windows

    Other possibilty might be to buy a other Usb wireless card which is compatible with windows 10 and disable your broadcom wireless adapter.

    You said this is brand new laptop, did you contact the reseller about this situation and ask them if they knew about this problem and if they have a solution (maybe a new usb wireless card for free).
      My ComputerSystem Spec
  10.    04 Dec 2016 #10
    Join Date : Dec 2016
    Posts : 11
    Windows 10
    Thread Starter

    Thanks guys for all the help!

    So I've spent the last few days fooling around with this thing. I used the factory image and restored one more time and let all the updates perform. That was 2 days ago. I haven't had a BSOD yet. I really didn't have time to play with it much, so I have been playing the fire place on YouTube on 1080p, coping stuff off my desktop via network and downloading torrents like crazy. 2 days now and no issues yet. Could that happen? I mean.. Just fix itself like that? I mean, if it's an unsupported driver?

    I really hope it doesn't fail me again. This is the longest it's gone and fully updated. Fingers crossed!
      My ComputerSystem Spec

 
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