1. Joined : Nov 2016
    Posts : 3
    Windows 10
       27 Nov 2016 #1

    Frequent BSOD/Lockups Bugcheck 0x0000009c

    Over the last few days my computer would lock up and checking the EventViewer I'd see a Bugcheck 0x0000009c error. Here's what I've done: At first I figured it was time to nuke Windows anyway so I formatted my boot drive and installed Windows 10. When that didn't work I figured well the SSD was getting kind of old anyway so I installed Windows 10 on a newer SSD.When that didn't work I made sure all my drivers were up to date. I removed a slight overclock that I'd done previously. I ran memtest for a few hours with zero errors. Usually happens within 30 minutes of Windows being running.

    Any help is appreciated.
    Frequent BSOD/Lockups Bugcheck 0x0000009c Attached Files
      My System SpecsSystem Spec

  2.    28 Nov 2016 #2

    Hi there,

    The intelppm.sys is a driver for intel processor.
    Please check at Drivers & Software for driver update compatible with windows 10.
    Your CPUID: "Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz"

    Also, i would advise after updating to run driver verifier. A tutorial can be found at :

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

      My System SpecsSystem Spec

  3. Joined : Nov 2016
    Posts : 3
    Windows 10
       28 Nov 2016 #3

    Enabled Driver Verifier as per the instructions. Upon logging into windows after reboot I would instantly BSOD. Log files from C:\Windows\Minidump from this morning (Which is where I've been lead to believe Driver Verifier stores logs)
    Frequent BSOD/Lockups Bugcheck 0x0000009c Attached Files
      My System SpecsSystem Spec

  4.    28 Nov 2016 #4

    Well, those two are pointing towards Probably caused by : IOMap64.sys

    This is according to the DRT Driver Reference Table

    ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming

    So i would download the latest video drivers for your GPU AMD Radeon (TM) R9 390 Series.
    After that i would remove all videodrivers with DDU (driver display uninstaller) to remove ALL previous drivers (do this in safemode)
    I would also remove all OC software like GPU Tweak and other ASUS related software.

    Then reinstall the latest drivers (without GPU tweak), test it and see how it runs.
      My System SpecsSystem Spec

  5. Joined : Nov 2016
    Posts : 3
    Windows 10
       28 Nov 2016 #5

    Did that and PC was stable for awhile, just received a few BSODs in a row. Here are the new dump files.
    Frequent BSOD/Lockups Bugcheck 0x0000009c Attached Files
      My System SpecsSystem Spec

  6.    29 Nov 2016 #6

    There is only one of the two DMP-files that were readable for me.
    In that one that i could read, the issue seems to be with the following driver :

    Driver Reference Table (Creative OS Services Driver)

    Software of some soundblaster or some sort of headset software? Try to delete that software and see if that helps.
    If you go to the control panel -> programs and features -> look for something that has "creative os" in its name, delete it, reboot and see what happens.
      My System SpecsSystem Spec


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