Windows 10: BSOD Blizzard Games Mostly, Suspecting Drivers Solved


  1. Posts : 5
    Windows 10 64 bit
       27 Nov 2016 #1

    BSOD Blizzard Games Mostly, Suspecting Drivers


    112716-4156-01.zip

    Have been having the graphics display driver nvlddmkm drop out sporadically when playing various blizzard games. Only recently, while playing Starcraft 2, have I run into a BSOD twice with no visible warning as far as I could tell. As far as I can tell, this only ever happens with blizzard games. At first I thought it was the battle.net client, but issues have still been popping up from time to time despite ending the client while on any of the Blizzard games.

    I didn't save the mini dump from either of those, but the one attached is from running windows verifier with the entire list selected. During that time I was getting the whole windows verifier IOmanager violation error.

    Any help would be appreciated and please let me know if I can provide any other information.

    PS: Having issues with the DM log collector, doesn't appear to be making a file when it finishes. Have attached what sysinfo and events I could below.

    sysinfoevents.7z
      My ComputerSystem Spec


  2. Posts : 5,151
    Windows 10 Pro X64 15063.483
       27 Nov 2016 #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions .
      My ComputersSystem Spec


  3. Posts : 5
    Windows 10 64 bit
    Thread Starter
       27 Nov 2016 #3

    Ztruker said: View Post
    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions .
    I've already stated that the DM Log Collector does not seem to make the indicated zip file. I have tried running it on 3 separate occasions already. I have attached what sysinfo and event info I could to make up for part of it. Was there another requirement on that guideline that I did not read?
      My ComputerSystem Spec


  4. Posts : 5,151
    Windows 10 Pro X64 15063.483
       28 Nov 2016 #4

    Are you running DM_Log_collector as described? Would really be nice to have all the additional collected files.

    The verifier dump shows:
    Code:
    BugCheck C9, {21f, fffff800cdd8b174, ffff9b0455a74dc0, 0}
    
    *** WARNING: Unable to verify timestamp for ScpVBus.sys
    *** ERROR: Module load completed but symbols could not be loaded for ScpVBus.sys
    Probably caused by : memory_corruption
    Code:
    3: kd> lmvm ScpVBus
    Browse full module list
    start             end                 module name
    fffff800`cdd80000 fffff800`cdd8e000   ScpVBus  T (no symbols)           
        Loaded symbol image file: ScpVBus.sys
        Image path: \SystemRoot\System32\drivers\ScpVBus.sys
        Image name: ScpVBus.sys
        Browse all global symbols  functions  data
        Timestamp:        Sun May  5 17:31:26 2013 (5186CFAE)
        CheckSum:         00010BD7
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Company: Scarlet.Crush Productions
    Description: Scp Virtual Bus Driver


    As you can see, it's quite old (2013) so needs to be removed or replaced with a newer version. There have been quite a few others with the same problem and the only fix was to remove it, no updated version available. I suggest doing that and seeing if that resolves the problem.
      My ComputersSystem Spec


  5. Posts : 5
    Windows 10 64 bit
    Thread Starter
       28 Nov 2016 #5

    Thanks for taking the time to try and help me with my problem Ztruker. Will attempt to see if there is an update for the mentioned driver, or remove it if I can't find anything, and see if that resolves my problem (and will mark as solved).

    Should I get another BSOD during the same situation I will try to provide what information I can.
      My ComputerSystem Spec


  6. Posts : 5
    Windows 10 64 bit
    Thread Starter
       02 Dec 2016 #6

    HELSGARDE-Thu_12_01_2016_215324_77.zip

    I uninstalled the mentioned driver and for the most part it seems like the issues I was having disappeared. Have run into one TDR issue and that is about it. Until about 5 minutes prior to this post, where I got another BSOD. This time, at least, I was able to get the minidump. It was again Starcraft II while playing the Nova mission packs. While I've been having issues with the nvidia drivers (in particular nvlddmkm, which is apparently some kind of timing mismatch with windows), I've only been getting BSODs during the aforementioned time playing Starcraft.

    I also figured out where the DM logger was saving my zip files (it made a new desktop folder on my SSD). I just didn't realize since when the logger is finished it cleared the window before I could find out where it was being saved.

    Thank you again for any help and for the time spent.
      My ComputerSystem Spec


  7. Posts : 5,151
    Windows 10 Pro X64 15063.483
       02 Dec 2016 #7

    The latest dump indicates a problem with your Nvidia card/chip/driver:
    Code:
    BugCheck D5, {fffff60126f86fa8, 0, fffff803a3d572d0, 0}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    You have driver version 375.70 dated 10/24/2016. The web site has version 376.09 dated 2016.11.28.

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec


  8. Posts : 5
    Windows 10 64 bit
    Thread Starter
       04 Dec 2016 #8

    Well, I've done a full uninstall of the nvidia drivers, and have only installed the graphics driver and the phyx driver, as suggested, and so far things seem to be going well. I'm wondering if the issues lay with the geforce experience or a bad initial install of the drivers.

    I'll mark this as solved for now, but I will return if any more issues pop up. Is it preferable to add on to this thread if the issue seems related or is it better to make a new thread?

    Anyways, thank you for your patience and help with my issue Ztruker.
      My ComputerSystem Spec


  9. Posts : 5,151
    Windows 10 Pro X64 15063.483
       04 Dec 2016 #9

    You're welcome.
      My ComputersSystem Spec


 

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