Windows 10: Want to debug and learn how to debug Windows 10 BSOD on Dell Latitude

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  1. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       27 Nov 2016 #11

    Not sure what your symbol problem is as I just downloaded your zip file, extracted the files then ran windbg against the single .dmp file it contained and it worked with no problems:
    Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [F:\Temp\Dumps\amnotworthy\112016-7843-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*G:\Symbols*
    Symbol search path is: SRV*G:\Symbols*
    Executable search path is: 
    Windows 10 Kernel Version 14393 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
    Machine Name:
    Kernel base = 0xfffff802`5c689000 PsLoadedModuleList = 0xfffff802`5c98e060
    Debug session time: Sun Nov 20 10:21:30.431 2016 (UTC - 5:00)
    System Uptime: 0 days 21:39:17.080
    Loading Kernel Symbols
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 154, {ffffad010c31d000, ffff9b81410a9420, 2, 0}
      My ComputersSystem Spec

  2.    28 Nov 2016 #12

    Yeah, hard to say. It could be that whatever root cause is, it's also not allowing the right symbols to get invoked. I suspect it's memory or hard drive -- something mechanical. So am going to get a new laptop up and running today and then send this off to Dell. Strangely, I had run Dell pre-boot diagnostics before and it came up clean, but yesterday I ran again and it did flag a hard drive error. I thought for sure it was software related because this Dell laptop is so new. The good news is I know how bad Dell is these days so I did buy the warranty. Thanks for all the help. Case closed, albeit not resolved, for now.
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       28 Nov 2016 #13

    Good luck, and thanks for letting me know.
      My ComputersSystem Spec

  4. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       29 Nov 2016 #14

    Hi @iamnotworthy,

    Welcome to the 10forums :)

    The symbol error will go away after some time, it just takes time as you need to download all required symbols what isn't done the first time. In the first period of debugging for me, which was about 1 to 2 weeks, I had to open, close, open, close, etc. the dumps to get rid of the errors (for each dump). Everytime I opened a dump new symbols were downloaded and so my symbol folder grew, after about 1.5 year I have a symbol folder of about 5GB. TBH since I started I have at least loaded 2-10 dumps per day.

    As of your issue, the name of the 0x154 (unexpected storage exception) sounds to me partly like a drive issue. When I went through the event logs of the zip you have uploaded I noticed an event that said something in the way of 'a read attempt on sector xxx was retried'. Dumping the raw stack in the dumps revealed a few interesting things that led me think your root issue is (as you now figured it) the hard drive.

    I didn't post earlier due to lack of time.
      My ComputersSystem Spec

  5.    29 Nov 2016 #15

    axe0 said: View Post
    Hi @iamnotworthy,
    after about 1.5 year I have a symbol folder of about 5GB. TBH since I started I have at least loaded 2-10 dumps per day.
    maybe you could upload this folder with symbols? So that others could download it and don't have to deal with this issue anymore :)
    just an idea though.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       29 Nov 2016 #16

    I would recommend to download symbol installers from here or here (my onedrive folder having all symbol installers I used), on my pc I have a 50-60GB symbol folder because I downloaded all available symbols for Windows 7 to Windows 10 (no TP's).

    UPDATE, will shortly add/replace a link to my 5GB folder, takes some time to upload it with 15Mb/s wifi.
      My ComputersSystem Spec

  7. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       29 Nov 2016 #17

    Uploading takes too long currently so I stop the upload.
      My ComputersSystem Spec

  8.    29 Nov 2016 #18

    axe0, thanks a lot for letting me know this. I'll keep you posted.

    Not sure if it's related to hard drive crashes (which I know are usually physical/mechanical) but I have replaced the Intel Management Engine Interface and the Intel graphics card drivers, and I now seem surprisingly stable. No BSOD in 38 hours. I will still send into Dell, but this laptop does seem stable at the moment. I had of course updated those drivers to latest previously but this time I did an uninstall/reinstall instead of an install on top of existing. So hard to isolate cause and affect on this stuff. Appreciate your help in looking at my minidump files and hope my Symbols file grows big and strong soon.
      My ComputerSystem Spec

  9.    01 Dec 2016 #19

    After 48 hours of no BSOD, got another one.

    I ran this command

    qe System "/q:*[System[(Level=1 or Level=2)]]" /f:text /RD:TRUE /C:4 > eventfile3.txt

    to get all the Event Viewer errors going back to mid-November. I've attached that file.

    If anybody sees anything that might cause BSOD, I'd appreciate your help.

    This BSOD did not generate a minidump, even though I am pretty sure I have the settings right to create minidumps. I do have a MEMORY.DMP file but it's too big (138 MB zipped) to upload to this site.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       02 Dec 2016 #20

    The events look like app events which don't include system events that are necessary (too).
    What I would recommend is to simply run the DM Log Collector, which includes both app and system event logs :)
      My ComputersSystem Spec

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