Recover / Reinstall Win 10 / 7 Pro


  1. Toni Kruger
    Posts : 4
    windows
       New #1

    Recover / Reinstall Win 10 / 7 Pro


    Hi and here goes ..

    *Upgraded from Win7 Pro (original installed at purchase) to 10 Pro online and been great for months
    *After last automatic updates BSOD
    *Laptop was signed in Ms acc before crash and says I am running Win10 verified - laptop says running Win7?
    (all my 7 & 10 references throughout this post refer corresponding Pro)
    *Ms Answer Desk gave me Win10 Pro reboot usb (64 bit - I am on 32 I think) and Win7 Pro bootable via another laptop
    *Both usb's boot my machine - I 'reset' before all this and both say I cannot recover / repair from usb startup - machine won't start without
    *Startup repair unsuccessful in Win10 boot
    *Win7 boot says cannot repair (laptop not running this version)
    *I can get into c prompt - I ran a chkdsk c:/f/r (out of my depth but it ran complete 5 stages and says it is happy?)
    *If I select Install on 10 or 7 I get 5 partition options - each 'cannot install here' but options to delete/ format some partitions (again out of my depth but I can follow instructions)

    *First prize - repair / reinstall Win10 Pro
    *Or clean install same
    *Or same in Win7 Pro and let Ms upgrade me again once I can get into my machine

    In clearing a usb for Ms to download boot tool to I very cleverly wiped out my entire external backup complete with system image and file backups. I have nothing but a clean working machine is a great start right now

    I am in South Africa and Ms Desk suggested calling local support NOT available out of business hours here ..

    I will be grateful for any and all.
    Thanks.
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi Toni Kruger,

    Welcome to the 10forums :)

    Startup repair usually says that the problem couldn't be repaired, but we mostly recommend to perform 3 startup repairs with reboot in between and a few times chkdsk with also a reboot in between, that usually resolves certain boot problems.

    *If I select Install on 10 or 7 I get 5 partition options - each 'cannot install here' but options to delete/ format some partitions (again out of my depth but I can follow instructions)
    All you need to do is delete a partition that is large enough, then choose the free space that has been created when deleting the partition and everything should be going as it should :)

    A partition large enough is a partition that is on the safe side at least 50GB.
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  4. Toni Kruger
    Posts : 4
    windows
    Thread Starter
       New #3

    Hi Martjin

    Thanks so for this.

    I will follow your first advices first.

    Regarding which partition here is a screenshot - please tell me which I must not and which I can use.

    I am presuming to use one I select 'format' and then proceed?

    Once again, thank you so much thus far.
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  6. Toni Kruger
    Posts : 4
    windows
    Thread Starter
       New #4

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  7. axe0
    Posts : 14,903
    Windows 10 Pro
       New #5

    Alright, let's first clear up a few things so we know where we add with your partitions

    • Your HDD is using GPT format table, this guess is based on the ESP partition where ESP stands for EFI System Partition (important to know in some situations)
    • Partitions 1 to 3 are no visible partitions (at least they shouldn't) and are created while installing, so they may be deleted.
    • Partition 4 is the partition you use.
    • Partition 5 is the recovery partition from Acer that provides the option to reset the laptop to the situation when it was delivered, you could delete this one if you want.


    Partition 1 to 3 could be deleted and partition 4 needs to be deleted.

    I am presuming to use one I select 'format' and then proceed?
    No, select a partition, select 'delete' and then proceed.
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  8. Toni Kruger
    Posts : 4
    windows
    Thread Starter
       New #6

    Thank you. Thank you.

    I am running your first options and hope to update you with my(our) successes soon.

    You are a hero!
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