BSODs for MBAMSwissArmy During Normal Usage (MBAM Is Not Scanning)


  1. Posts : 35
    Windows 10 Pro Preview Version 1903 64-bit
       #1

    BSODs for MBAMSwissArmy During Normal Usage (MBAM Is Not Scanning)


    Hello,
    This is the third time I've posted for assistance for BSOD's, so sorry to keep bothering you, but luckily I seem to be getting less and less BSOD's each time! I keep getting this one for MBAMSwissArmy.sys however, so as always, I've uploaded the DM collector log file. And as always, I've got no idea what the cause is as MBAM is almost always not running when the BSOD occurs (I don't think it's related, just by chance.) From what I've read as well, it's usually not even MBAM that's the cause, but I still don't really know what's causing these. I think this is the only type of BSOD I've ever gotten in the past 2 months or so though, which is hopefully an improvement.

    In fact, I just got another one as I was writing this... And I started writing this because of one, so they seem to be getting more frequent. Either way, thanks for all of your help in the past! I hope we can get this resolved once and for all.. Here's the logs: Attachment 110722

    Have a great day!
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    I see 3 MBAM processes running:

    Code:
    mbamservice.exe                 "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe"  
    mbamscheduler.exe               "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe"
    mbam.exe                        "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe" /starttray
    What version do you have? The current one is 2.2.1.1043 for both the free and premium versions. What happens if you uninstall MBAM? Then you can try installing the latest from Malwarebytes | Free Anti-Malware & Malware Removal.
      My Computers


  3. Posts : 35
    Windows 10 Pro Preview Version 1903 64-bit
    Thread Starter
       #3

    Ztruker said:
    I see 3 MBAM processes running:

    Code:
    mbamservice.exe                 "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe"  
    mbamscheduler.exe               "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe"
    mbam.exe                        "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe" /starttray
    What version do you have? The current one is 2.2.1.1043 for both the free and premium versions. What happens if you uninstall MBAM? Then you can try installing the latest from Malwarebytes | Free Anti-Malware & Malware Removal.
    Yes, I'm running the latest version, 2.2.1.1043. Should I still try a reinstall?
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    First just uninstall it and see if the problem goes away. If yes try reinstall but if it fails again then leave it uninstalled. Maybe post in the MBAM forum: General Malwarebytes' Anti-Malware Forum - Malwarebytes Forum
      My Computers


  5. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #5

    See you are running one of the Insider Preview builds, 14931.1002 from October. You could try the latest update available, 14971: Windows 10 News - Windows 10 Forums from the Fast Ring.

    Also see the MBAMSwissArmy.sys error.
    Code:
    BugCheck 50, {ffff9985b37ff000, 0, fffff80bba63ce90, 0}
    
    *** WARNING: Unable to verify timestamp for MBAMSwissArmy.sys
    *** ERROR: Module load completed but symbols could not be loaded for MBAMSwissArmy.sys
    
    Could not read faulting driver name
    Probably caused by : MBAMSwissArmy.sys ( MBAMSwissArmy+ce90 )
    Definitely need to uninstall MBAM.
      My Computers


  6. Posts : 35
    Windows 10 Pro Preview Version 1903 64-bit
    Thread Starter
       #6

    Ztruker said:
    See you are running one of the Insider Preview builds, 14931.1002 from October. You could try the latest update available, 14971: Windows 10 News - Windows 10 Forums from the Fast Ring.

    Also see the MBAMSwissArmy.sys error.
    Code:
    BugCheck 50, {ffff9985b37ff000, 0, fffff80bba63ce90, 0}
    
    *** WARNING: Unable to verify timestamp for MBAMSwissArmy.sys
    *** ERROR: Module load completed but symbols could not be loaded for MBAMSwissArmy.sys
    
    Could not read faulting driver name
    Probably caused by : MBAMSwissArmy.sys ( MBAMSwissArmy+ce90 )
    Definitely need to uninstall MBAM.
    Okay, I'll try contacting their support and asking on the forums. I have uninstalled it and will run their cleaning software a couple times.
      My Computer


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #7

    If you are using the free version there is no support other than the forum. Premium (what I have) has e-mail, chat and live support.

    Let me know how it goes with MBAM uninstalled.
      My Computers


  8. Posts : 35
    Windows 10 Pro Preview Version 1903 64-bit
    Thread Starter
       #8

    Yup I have the premium version as well. I started out with the free version for a year and really liked it so I decided to get premium. If anyone else happens to read this, it's definitely worth the money and their support team has been great and very quick to respond, plus MalwareBytes has a lot of nice features that are very helpful and have saved me from the trouble of removing a virus many times in the past.
      My Computer


  9. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #9

    I use MBAM Premium, MBAE (anti-exploit) and MBAR (anti-ransom).
      My Computers


 

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