Windows 10: BSOD randomly during normal work day

  1.    16 Nov 2016 #1

    BSOD randomly during normal work day


    Dell Latitude E7450 with Windows 10 operating system. 256 GB SSD hard drive, i5 processor and 8 GB's of ram. Almost 1.5 years old. I actually put the operating back on this laptop about 3 months to attempt to clean up networking issues and Microsoft Office365 2016 typing delays.

    Office365 and websites are used primarily but nothing too high stress on the laptop.

    I was just looking if anyone sees anything important in the attached BSOD file or has any thoughts?

    thanks,

    Michael
    BSOD randomly during normal work day Attached Files
      My System SpecsSystem Spec

  2. Ztruker's Avatar
    Posts : 4,562
    Windows 10 Pro X64 14393.576
       19 Nov 2016 #2

    The dump indicates a problem with Netwtw04.sys.
    Code:
    BugCheck D1, {99, 2, 0, fffff80a14586304}
    
    *** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
    Probably caused by : Netwtw04.sys ( Netwtw04+36304 )
    This belongs to your Intel(R) Dual Band Wireless-AC 7265

    . The one you have is dated 2/25/2016 which is fairly new. There appears to be a newer one on the Dell web site for you system:
    Intel 18260/17265/8260/7265/3165 WiFi Driver Driver Details | Dell US

    Give that a try, see if it helps.
      My System SpecsSystem Spec


 

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