Windows 10: BSOD while playing world of warcraft

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  1. Ztruker's Avatar
    Posts : 4,558
    Windows 10 Pro X64 14393.576
       19 Nov 2016 #11

    The 11/13 4:123 dump indicates a problem with your Nvidia driver or card:
    Code:
    ffffa001`ed42f338  fffff80d`89778e01*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x8c8e01
    There is a 375.95 version available from the Nvidia web site. Ple3ase follow these directions and give it a try, see if that helps:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My System SpecsSystem Spec

  2.    19 Nov 2016 #12

    I had already downloaded 375.70 the other day (using DDU) but i will update now, one of the blizzard reps thought the GTX 970 may have had a memory issue and causing my ingame crashes but i tried my sons AMD card and was still getting them so we ruled that out
      My System SpecsSystem Spec

  3.    19 Nov 2016 #13

    Just got another BSOD just now this is the whocrashed report
    On Sun 20/11/2016 1:52:11 PM your computer crashed
    crash dump file: C:\Windows\Minidump\112016-3640-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14A510)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801CE1E8BDE, 0xFFFF96817075AD50, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 20/11/2016 1:52:11 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801CE1E8BDE, 0xFFFF96817075AD50, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    and also a fresh DM log just after the pc restarted
    again thanks in advance for any help with this
    BSOD while playing world of warcraft Attached Files
      My System SpecsSystem Spec

  4. Ztruker's Avatar
    Posts : 4,558
    Windows 10 Pro X64 14393.576
       19 Nov 2016 #14

    I see a couple problems:
    Code:
    ffff9681`7075a3b8  fffff805`c338444a*** WARNING: Unable to verify timestamp for e1d65x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys
     e1d65x64+0x1444a
    This is for your Intel Gigabit adapter/driver, dated 25/11/2015. There is a 6/23/2016 version on the web site: GIGABYTE - Motherboard - Socket 1151 - GA-B150M-D3H (rev. 1.0)
    , try it.

    Code:
    ffff9681`7075aaa8  fffff805`c6ae8581*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x108581
    This is for your NVIDIA GeForce GTX 970 card/driver. You have version 375.95 which is the latest available so no suggestions for this.
      My System SpecsSystem Spec

  5.    20 Nov 2016 #15

    thanks Rich just updated it now and no idea what i can do about the Nvidia issue
      My System SpecsSystem Spec

  6. Ztruker's Avatar
    Posts : 4,558
    Windows 10 Pro X64 14393.576
       20 Nov 2016 #16

    You could try some of the older drivers: http://www.nvidia.com/Download/Find.aspx?lang=en-us

    Maybe some of the 368 or 365 vrsions.

    If you do, use DDU and then do a custom install of only the NVidia graphics driver and the PhysX driver.
      My System SpecsSystem Spec


 
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