Windows 10: BSOD System Service Exception running anything steam and Youtube Solved

  1.    07 Nov 2016 #1

    BSOD System Service Exception running anything steam and Youtube


    Hi there, I'd like to say thanks for the majority of the information on this Forum, I've lurked around the forum for a bit and it has some great information. Anyway, So I'm having issues figuring out what could be causing this BSOD of mine to be happening. It occurred about twice or so last night and about 3 times the day before. I was able to reproduce it by using anything Steam related(full screen or windows) and have Youtube playing a video in the background. I've attached the .zip file that is mentioned in the How to below and if any other info you need. feel free to post it and I'll provide what I can.

    DESKTOP-EAB172M-Mon_11_07_2016_102115_66.zip


    Edit: Sorry about the blank post, guess I didn't notice I hit the tab button by mistake
      My ComputerSystem Spec


  2. Posts : 5,151
    Windows 10 Pro X64 15063.483
       08 Nov 2016 #2

    The zip file you uploaded is empty. Please try again and verify it has data before uploading.
      My ComputersSystem Spec

  3.    09 Nov 2016 #3

    wow, how did that happen. I do apologize about that. here is the most recent one
    BSOD System Service Exception running anything steam and Youtube Attached Files
      My ComputerSystem Spec


  4. Posts : 5,151
    Windows 10 Pro X64 15063.483
       09 Nov 2016 #4

    Better, thanks.

    Do you have an old copy of TeamViewer installed? I see this old driver:
    Code:
    4: kd> lmvm teamviewervpn
    Browse full module list
    start             end                 module name
    fffff80c`b1220000 fffff80c`b122d000   teamviewervpn   (deferred)             
        Image path: \SystemRoot\System32\drivers\teamviewervpn.sys
        Image name: teamviewervpn.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Dec 13 04:22:09 2007 (4760F9C1)
        CheckSum:         00017C81
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    If yes, please uninstall it and if needed, install the latest version.

    Also, I see several problems shown:
    Code:
    ffffe601`7afd2ac8  ffffd395`378f03bbUnable to load image \SystemRoot\System32\win32kfull.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32kfull.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
     win32kfull+0xf03bb
    
    ffffe601`7afd1de8  fffff80c`b3e2a759Unable to load image \SystemRoot\System32\drivers\dxgmms2.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dxgmms2.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgmms2.sys
     dxgmms2+0xa759
    
    ffffe601`7afd15c8  fffff80c`b18c318eUnable to load image \SystemRoot\System32\drivers\registry.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for registry.sys
    *** ERROR: Module load completed but symbols could not be loaded for registry.sys
     registry+0x1318e
    
    ffffe601`7afd10e8  fffff80c`b2928b50Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1d8b50
    The last one, nvlddmkm.sys, is for your Nvidia card/driver. You might want to try using DDU to fully remove it then download and install the latest which I think is the same as you now have, 375.70. The others are MS system file and unlikely to be the cause of the problem.

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  5.    12 Nov 2016 #5

    I haven't run into a problem since. so I'm gonna mark this as solved. thanks a a lot.
      My ComputerSystem Spec


  6. Posts : 5,151
    Windows 10 Pro X64 15063.483
       13 Nov 2016 #6

    Good to hear, take care.
      My ComputersSystem Spec


 

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