Windows 10: BSOD installing with Blizzard Launcher

  1.    06 Nov 2016 #1

    BSOD installing with Blizzard Launcher


    I am getting the BSOD after trying to install Diablo 3 and Heroes of the Storm. I have World of Warcraft installed just fine, from the same launcher. I attached an picture of the BSOD I received trying to install Diablo 3. Any help would be appreciated.
    Attached Thumbnails Attached Thumbnails 14991451_10154098653410847_3294391297102887803_o.jpg  
    BSOD installing with Blizzard Launcher Attached Files
    Last edited by johnsweeney; 06 Nov 2016 at 23:41.
      My ComputerSystem Spec

  2.    06 Nov 2016 #2

    Need the dump files to troubleshoot.
      My ComputerSystem Spec

  3.    06 Nov 2016 #3

    isn't that the Zip file I uploaded? I am not the most computer savvy.
      My ComputerSystem Spec

  4.    06 Nov 2016 #4

    There's nothing in it.
      My ComputerSystem Spec

  5.    06 Nov 2016 #5

    OK, I think I did it right this time.
      My ComputerSystem Spec

  6.    07 Nov 2016 #6

    Looks like your webroot URL filter driver is causing memory corruption. You can disable the web shield in settings to stop it and test.
      My ComputerSystem Spec

  7.    07 Nov 2016 #7

    Well it has not crashed yet. Would reinstalling the webroot fix it long term? Or should I find new virus protection software?
      My ComputerSystem Spec

  8.    07 Nov 2016 #8

    I'd report it to Webroot, you can try a re-install but if it's the same version driver it may just start BSODing again.
      My ComputerSystem Spec


 

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