1.    06 Nov 2016 #1
    Join Date : Nov 2016
    Posts : 4
    win10

    BSOD installing with Blizzard Launcher


    I am getting the BSOD after trying to install Diablo 3 and Heroes of the Storm. I have World of Warcraft installed just fine, from the same launcher. I attached an picture of the BSOD I received trying to install Diablo 3. Any help would be appreciated.
    Last edited by johnsweeney; 06 Nov 2016 at 23:41.
      My ComputerSystem Spec
  2.    06 Nov 2016 #2
    Join Date : Oct 2016
    Posts : 187
    Many

    Need the dump files to troubleshoot.
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  3.    06 Nov 2016 #3
    Join Date : Nov 2016
    Posts : 4
    win10
    Thread Starter

    isn't that the Zip file I uploaded? I am not the most computer savvy.
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  4.    06 Nov 2016 #4
    Join Date : Oct 2016
    Posts : 187
    Many

    There's nothing in it.
      My ComputerSystem Spec
  5.    06 Nov 2016 #5
    Join Date : Nov 2016
    Posts : 4
    win10
    Thread Starter

    OK, I think I did it right this time.
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  6.    07 Nov 2016 #6
    Join Date : Oct 2016
    Posts : 187
    Many

    Looks like your webroot URL filter driver is causing memory corruption. You can disable the web shield in settings to stop it and test.
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  7.    07 Nov 2016 #7
    Join Date : Nov 2016
    Posts : 4
    win10
    Thread Starter

    Well it has not crashed yet. Would reinstalling the webroot fix it long term? Or should I find new virus protection software?
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  8.    07 Nov 2016 #8
    Join Date : Oct 2016
    Posts : 187
    Many

    I'd report it to Webroot, you can try a re-install but if it's the same version driver it may just start BSODing again.
      My ComputerSystem Spec

 


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