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  1.    03 Nov 2016 #1
    Join Date : Sep 2015
    Posts : 56
    windows 7

    bsod after au updates


    hi i cannot send dm_log-collector because of windows error [invalid file]. since the au updates this computer has been a problem. i would like you to see this file. is there another way? thank you
    pothound
      My ComputerSystem Spec
  2.    07 Nov 2016 #2
    Join Date : Jun 2015
    Posts : 13,055
    Windows 10 Pro

    Hi pothound,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My ComputersSystem Spec
  3.    08 Nov 2016 #3
    Join Date : Sep 2015
    Posts : 56
    windows 7
    Thread Starter

    yes thank you any time i get an update, since the AU update, it will hang up. i can unplug it and start it , then it will be ok
    pothound
    Quote Originally Posted by axe0 View Post
    Hi pothound,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My ComputerSystem Spec
  4.    09 Nov 2016 #4
    Join Date : Jun 2015
    Posts : 13,055
    Windows 10 Pro

    Please try to run following command in an admin command prompt
    Code:
    wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform
    It creates files on your desktop, zip these files and upload the zip.

    The following files are created:
    • hosts.txt,
    • *.dmp,
    • hotfix.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • genuine.txt,
    • services.txt,
    • driver_status.txt,
    • inactive_services_status.txt,
    • all_services_status.txt,
      My ComputersSystem Spec
  5.    10 Nov 2016 #5
    Join Date : Sep 2015
    Posts : 56
    windows 7
    Thread Starter

    hi i ran these files and they are on my desktop. what do i do when they are uploaded? thank you pothound
    Quote Originally Posted by axe0 View Post
    Please try to run following command in an admin command prompt
    Code:
    wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform
    It creates files on your desktop, zip these files and upload the zip.

    The following files are created:
    • hosts.txt,
    • *.dmp,
    • hotfix.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • genuine.txt,
    • services.txt,
    • driver_status.txt,
    • inactive_services_status.txt,
    • all_services_status.txt,
      My ComputerSystem Spec
  6.    10 Nov 2016 #6
    Join Date : Jun 2015
    Posts : 13,055
    Windows 10 Pro

    "It creates files on your desktop, zip these files and upload the zip."
      My ComputersSystem Spec
  7.    10 Nov 2016 #7
    Join Date : Sep 2015
    Posts : 56
    windows 7
    Thread Starter

    hi what do i do after i upload the zip? what am i looking for? are there changes i need to make? thank you poyhound
    Quote Originally Posted by axe0 View Post
    "It creates files on your desktop, zip these files and upload the zip."
      My ComputerSystem Spec
  8.    10 Nov 2016 #8
    Join Date : Jun 2015
    Posts : 13,055
    Windows 10 Pro

    It's just like with the DM Log Collector, you upload the zip and nothing more.
      My ComputersSystem Spec
  9.    12 Nov 2016 #9
    Join Date : Sep 2015
    Posts : 56
    windows 7
    Thread Starter

    bsod after au updates


    here are a few files. eventlog is too large. thank you pothound
      My ComputerSystem Spec
  10.    12 Nov 2016 #10
    Join Date : Sep 2015
    Posts : 56
    windows 7
    Thread Starter

    i am still working on the other files. pothound
      My ComputerSystem Spec

 
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