BSOD while laptop is inactive, 0x0000009f

  1.    27 Oct 2016 #1

    BSOD while laptop is inactive, 0x0000009f


    I'm using a Surface Book, and have been having random BSODs when the computer is asleep. Would very much appreciate help identifying the issue!
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,067
    Windows 10 Pro X64 1809 17763.134
       27 Oct 2016 #2

    A driver has failed to complete a power IRP within a specific time.
    I suspect your WiFi is turning off or reducing power while sleeping. Go into Control Panel, Power Options and set WiFi to Maximum Performance. See if that helps:

    Attachment 107873
      My ComputersSystem Spec

  3.    27 Oct 2016 #3

    Hi Rich,

    Thanks much for the quick response. Unfortunately it seems like Wireless Adapter Settings don't exist on the Surface Book under Power Options. Any thoughts?
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 7,067
    Windows 10 Pro X64 1809 17763.134
       27 Oct 2016 #4

    Did you click on Change Plan Settings?

    Attachment 107877
      My ComputersSystem Spec

  5.    27 Oct 2016 #5

    Yup. I only have one power plan .See below:
    Attachment 107878
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 7,067
    Windows 10 Pro X64 1809 17763.134
       27 Oct 2016 #6

    Hmmmm. Only the last dump shows the power irp problem. All the others are Bugcheck 19C
    Use !analyze -v to get detailed debugging information.
    BugCheck 19C, {10, ffffa30b161bc7c0, ffffa30b153af750, ffffa30b1fac8640}
    Probably caused by : ntkrnlmp.exe ( nt!PopWatchdogWorker+11a )
    Is it possible to overclock a Surface? I see this:
    2: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2808
    Which shows it being overclocked. Could be perfectly normal but just in case. If you are over clocking, set to nominal and test.
      My ComputersSystem Spec

  7.    27 Oct 2016 #7

    Hi Ztruker. I am not overclocking it (didn't even know it was possible!). How would that be controlled within Windows?
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 7,067
    Windows 10 Pro X64 1809 17763.134
       28 Oct 2016 #8

    It would be controlled in BIOS. It may be the Surface automatically adjusts the CPU speed depending on load and usage.

    Since I know nothing about the Surface I have nothing else I can think of top help at this point.
    It has to have some kind of WiFi capability but it doesn't seem to have any power options for it.
      My ComputersSystem Spec


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