Random Reboots and System Shutdown while working on Chrome Browser

shadowarrior · 24 Oct 2016

Hi Guys,

I had previously started a thread in the wrong section about the computer rebooting while working on Chrome Browser (Google Drive). It usually happened after I unlocked the computer, being away for 10+ mins. After updating all the drivers, this behaviour stopped.

Today I noticed a different wierd problem. While using Chrome Browser again, the laptop simply shut down. No error/BSOD/reboot. As if you unplug the PSU cable of a desktop tower. At work I always use the laptop with the charger plugged in; but this shut down occurred when I was not plugged in to the charger. It happened 2-3 times and after it shuts down, it doesn't boot up again unless I connect the charger in. I checked after restarting and the battery indicator is ~100%.

Checking Event Viewer has a bunch of error logs. One caught my eye was an Event 41 Kernel Power.
0x8000400000000002

I am attaching logs from today as well as the logs I had gathered when the laptop used to reboot (described in the other thread) in case the previous history has any relation to the current problem.

It is a brand new laptop (couple of months old).

Any advice will be highly appreciated.

Thanks in advance.

axe0 · 30 Oct 2016

Hi shadowarrior,

Welcome to the 10forums and apologies for the delay.

Are you still in need of help?

shadowarrior · 30 Oct 2016

Hi Axe0,

Thanks for the welcome. Yes would still need help to figure out the recent shutdowns when charger is not connected. Do you need any more info/details from me?

Cheers

axe0 · 30 Oct 2016

I will request new information if necessary :)

Please remove all MSI programs while troubleshooting, many laptop/motherboard manufacturer software are known for causing a lot of problems including BSODs.

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Unfortunately I cannot find any logs about BSODs outside of the unexpected shutdown logs.

Have you ever removed the battery or attempted to remove the battery?

shadowarrior · 30 Oct 2016

Nope never removed the battery or attempted to either.
First week I purchased it, I did use it for some time without charger, didn't notice any problem there (shut downs). I will uninstall the MSI softwares and disable the start ups now. After that I will turn on the laptop and let it sit on desktop...won't open chrome or any other applications. Lets see if that kicks in a shutdown.