Windows 10: Random Reboots and System Shutdown while working on Chrome Browser

  1.    24 Oct 2016 #1

    Random Reboots and System Shutdown while working on Chrome Browser

    Hi Guys,

    I had previously started a thread in the wrong section about the computer rebooting while working on Chrome Browser (Google Drive). It usually happened after I unlocked the computer, being away for 10+ mins. After updating all the drivers, this behaviour stopped.

    Today I noticed a different wierd problem. While using Chrome Browser again, the laptop simply shut down. No error/BSOD/reboot. As if you unplug the PSU cable of a desktop tower. At work I always use the laptop with the charger plugged in; but this shut down occurred when I was not plugged in to the charger. It happened 2-3 times and after it shuts down, it doesn't boot up again unless I connect the charger in. I checked after restarting and the battery indicator is ~100%.

    Checking Event Viewer has a bunch of error logs. One caught my eye was an Event 41 Kernel Power.

    I am attaching logs from today as well as the logs I had gathered when the laptop used to reboot (described in the other thread) in case the previous history has any relation to the current problem.

    It is a brand new laptop (couple of months old).

    Any advice will be highly appreciated.

    Thanks in advance.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,615
    Windows 10 Pro
       30 Oct 2016 #2

    Hi shadowarrior,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My ComputersSystem Spec

  3.    30 Oct 2016 #3

    Hi Axe0,

    Thanks for the welcome. Yes would still need help to figure out the recent shutdowns when charger is not connected. Do you need any more info/details from me?

      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,615
    Windows 10 Pro
       30 Oct 2016 #4

    I will request new information if necessary :)

    Please remove all MSI programs while troubleshooting, many laptop/motherboard manufacturer software are known for causing a lot of problems including BSODs.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Unfortunately I cannot find any logs about BSODs outside of the unexpected shutdown logs.

    Have you ever removed the battery or attempted to remove the battery?
      My ComputersSystem Spec

  5.    30 Oct 2016 #5

    Nope never removed the battery or attempted to either.
    First week I purchased it, I did use it for some time without charger, didn't notice any problem there (shut downs). I will uninstall the MSI softwares and disable the start ups now. After that I will turn on the laptop and let it sit on desktop...won't open chrome or any other applications. Lets see if that kicks in a shutdown.
      My ComputerSystem Spec


Related Threads
Random Reboots, No BSOD in BSOD Crashes and Debugging
I'm getting random reboots in idle, when watching a video, when playing a game and i cannot explain it, any help is greatly appreciated. MiniToolBox by Farbar Version: 17-06-2016 Ran by CaRNagE (administrator) on 02-09-2016 at 17:53:43...
Random Reboots - BugcheckCode 340 in BSOD Crashes and Debugging
Hello, Been finding computer had rebooted while I am away, but had thought it were updates. Found that instead there are mini dump files with a 340 BugcheckCode. It has been occurring randomly since 8/3/16, which shortly after I upgraded to the...
Hi there, am having a problem with a new computer system. Freshly installed with windows 10 Pro. Have attached the DM log collector files 90539 For the first week this system ran without problems. Left online for long periods copying network...
Hello, I have been fighting with my computer for about four weeks now, and I am not getting anywhere. In a nutshell, my computer started to randomly shut down and seldom reboot. There are no specific patterns I notice, except that when I try to...
when ever i power or go to hibernation mode my laptop freezes on a black screen for a couple of seconds and then reboots instead of powering off. Now i read something about this issue with Enduro laptops (Dual video cards) and im indeed a enduro...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:37.
Find Us