1. Joined : Oct 2016
    Posts : 3
    Windows 10
       21 Oct 2016 #1

    Random BSOD with different error codes on ASUS UX303UB


    Hello,

    friend of mine has problem with his new ASUS UX303UB with Windows 10. He is getting random BSOD, usually it happens when he leaves PC for a while and it goes to sleep, but also there are BSODs when he is typing something into Word, surfing the net ...

    I have no idea what can be problem, I've tried to update drivers from ASUS web page, but it seems to be even worse

    I attached logs from DM Log Collector tool and also from BlueScreenView.

    Pls, can someone help me? Thank you very much in advance
    Random BSOD with different error codes on ASUS UX303UB Attached Files
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,072
    Windows 10 Pro X64 14393.105
       21 Oct 2016 #2

    All the dumps I looked at indicate memory_corruption_large. This can be RAM, other hardware or a driver problem.

    You're running mixed memory which is know to cause weird problems like this. Remove the 4GB module and run with just the 8GB module. Re-seat it to make sure it's firmly inserted and seated. See if that helps. If it does get another 8GB the same as the one you have or replace both with an identical pair.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 3
    Windows 10
       22 Oct 2016 #3

    Hi, Ztruker, thank you for your help. This computer is few weeks old came with 12 GB from factory, so don't know how it is with warranty if I try to open that. Anyway thank you very much for help, will post new info
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,072
    Windows 10 Pro X64 14393.105
       23 Oct 2016 #4

    All the memory should have been matching is that is how it came from the factory.

    This is what the dump shows:
    Code:
    [Memory Device (Type 17) - Length 40 - Handle 0013h]
      Physical Memory Array Handle  0012h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  SK Hynix
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT451S6BFR8A-PB  
    [Memory Device (Type 17) - Length 40 - Handle 0014h]
      Physical Memory Array Handle  0012h
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          8192MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Samsung
      Serial Number                         
      Asset Tag Number                        
      Part Number                   M471B1G73EB0-YK0 
    Adding or removing memory will not void the warranty. If it was my laptop, I'd replace the 4GB memory modulr with another 8GB module identical to the one already installed. For the time being, just remove the $GB module and see if that helps. It may not but it's an easy test to make.

    If it doesn't help then I suggest enabling Driver Verifier and see if that shows us anything.

    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 3
    Windows 10
       4 Weeks Ago #5

    Guys, thank you for all your help. I've tried to get info about warranty from reseller, but meanwhile I updated BIOS to newest version. So far it seems to be OK and there were no BSODs.

    Will see what happens and if there will be BSOD, will try to remove one memory if I will get info that it won't void warranty, otherwise I will ask reseller for warranty replacement.

    Thank you all
      My System SpecsSystem Spec


 


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