Windows 10: Blue Screen info needed Solved

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  1.    19 Oct 2016 #1

    Blue Screen info needed


    I have had a blue screen pop up the last couple days and it is nothing like I have seen on any earlier Windows Op Sys. It has a message at the top that goes something like "Your PC has a problem and needs to be restarted" and below this is a bar appears that shows the percentage of something. There is more below this bar but I have panicked and forced a shutdown via the case button.

    Is this a normal blue screen for Win10?
    Both times after I panicked the computer started up normally and I cannot see a problem and an online virus scan passes OK.

    Educate me please.
    I
      My System SpecsSystem Spec

  2.    20 Oct 2016 #2

    It is nice to know that is a Blue Screen problem and not malware. Thanks.
    The instructions in the link posted above need to be changed to tell those of us who rarely run in a administrative user profile that the file will be on the desktop of your Admin profile even though one runs the program on a standard user profile desktop.

    OWNER-PC-Thu_10_20_2016__51334_01.zip
      My System SpecsSystem Spec

  3. axe0's Avatar
    Posts : 11,199
    Windows 10 Pro
       23 Oct 2016 #3

    Hi rfrharbin,

    Welcome to the 10forums and apologies for the delay.

    Do you still need help?
      My System SpecsSystem Spec

  4.    23 Oct 2016 #4

    Yes I do need help. While waiting Memtest86+ run 25 hours and passed nine times.
    Thanks for asking.
      My System SpecsSystem Spec

  5.    23 Oct 2016 #5

    Bugcheck 19 can be hard to track down the driver corrupting the pool headers. I would recommend running the Driver Verifier (built-in) in Windows. Select Create Custom settings > Select (Special Pool and Pool Tracking) > Select driver names from a list > Sort by Provider and select all non Microsoft drivers. This should help track down the driver causing the BSOD.
      My System SpecsSystem Spec

  6.    24 Oct 2016 #6

    I had to Google to find where the verifier was and then followed your instructions. I opened verifier again and selected Select Display information about the currently verified drivers. Two showed as being enabled; “Special pool” and “Pool tracking”. There was one driver never loaded, “dump_diskdump.sys”. After clicking next a page showing “Global counters” came up”; most of these numbers change occasionally. After clicking next, I found the “dump_diskdump.sys” counters and all the values were “0”.
    I am over my head here. While waiting for a reply I am going to run the SFC.
    Thanks again.
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,199
    Windows 10 Pro
       24 Oct 2016 #7

    Please upload a fresh zip for analysis.
      My System SpecsSystem Spec

  8.    24 Oct 2016 #8

    attached
    thanks for persevering.
    Blue Screen info needed Attached Files
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,199
    Windows 10 Pro
       24 Oct 2016 #9

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    Please uninstall Malwarebytes using their uninstall tool and reinstall Malwarebytes using a fresh downloaded installer.

    The dumps looks a little bit incomplete, but that is expected with a minidump
    Code:
    KernelTime                00:00:00.000
    Win32 Start Address 0x0000000070e556e3
    Stack Init ffff95800cc8ec10 Current ffff95800cc8e690
    Base ffff95800cc8f000 Limit ffff95800cc88000 Call 0
    Priority 9 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    ffff9580`0cc8e438 fffff802`c526433d : 00000000`00000019 00000000`0000000e ffff9580`0d1571c0 00000000`00000000 : nt!KeBugCheckEx
    ffff9580`0cc8e440 fffff802`c5137658 : ffffea0e`00000200 00000000`00000132 ffff9580`0cc8e590 00000000`00000000 : nt!ExDeferredFreePool+0xb9d
    ffff9580`0cc8e530 fffff802`c50e3d86 : ffff9580`0cc8e590 00000000`00000000 00000000`00000001 ffff9580`0cc8e5d0 : nt!RtlpUpcaseUnicodeStringPrivate+0x3c
    ffff9580`0cc8e570 fffff801`e3475446 : 00000000`00000000 ffff9580`0cc8e648 00000000`00000000 00000000`00000000 : nt!RtlIsNameInExpression+0x56
    ffff9580`0cc8e5b0 00000000`00000000 : ffff9580`0cc8e648 00000000`00000000 00000000`00000000 ffffd880`f50c007a : mbamchameleon+0x5446
    
    Bugcheck code 00000019
    Arguments 00000000`0000000e ffff9580`0d1571c0 00000000`00000000 8e8ec635`79316672
    Debug session time: Mon Oct 24 13:23:20.038 2016 (UTC + 2:00)
    System Uptime: 0 days 0:36:52.692
      My System SpecsSystem Spec

  10.    25 Oct 2016 #10

    I will get to this some more later today. We will be busy this AM and I have a must do rather soon project when we get back.

    I started to go through the Taskmaster startup stuff a bit and found some that can be removed as unnecessary and lusb3mon.exe is a duplicate of a MS file BUT some of these startups are for programs I use daily like F@H and my calendar program. Do you mean to remove them temporarily so as to check for a problem or permanently?

    FYI~~~This blue screen has occurred three times in about the last 3-4 weeks. The first two times I panicked as soon as I seen the download (?) percentage rolling with a forced shutdown and then run an online A/V check. This site let know that it was a Legitimate Win10 blue screen.

    I will use the Malwarebytes uninstall tool as directed; I usually use Revo Uninstaller as it does a good job looking for left over files and registry stuff.
      My System SpecsSystem Spec


 
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