Windows 10: 1-3 BSODs per Day Relating to Kernal Driver - How to narrow my search?
1-3 BSODs per Day Relating to Kernal Driver - How to narrow my search?
This is what I have done so far:
- Installed all latest Win 10 updates.
- Updated all the drivers as far as I can tell. What is the best (efficient) way to find out if everything is up to date? It took me ages to manually check them all.
- Ran memtest+ for 12 hours with no errors reported.
- Ran sfc, chkdsk, DISM, etc. and no issues reported.
- I tried to understand and use windfg to analyse the memory dump file.
- Obviously used internet/forum search function and understand/apply to my case but every case/spec is different.
I have narrowed this down to either CPU or M/B issue (I hope not as this is a new laptop) OR some corrupt/dodgy driver somewhere which I can't locate.
I have spent many many hours trying to do this but I am novice and struggling. Please can you take a look at my attached/uploaded files and make a recommendation?
I am trying to avoid having to re-install Win 10 if possible but it seems to be my only last step.
- Attached my bluescreenview image:
- Uploaded my msinfo32, speccy xml snapshot and memory dump files here.
- Attached dm log zip file at end of post.
Any ideas please? But I also want to learn/understand so please can you explain what led you to your conclusion?
Apologies for the huge delay. I'm incredibly busy with studies and family issues.
I've taken a quick look at your logs, it'll take me some time to properly get through it, but I won't have the required time until this weekend (starting at 5PM or 5:30PM tomorrow).
Thank you @axe0. I really appreciate your help.
I have got fed up of even more daily BSODs so I have done a fresh install of Windows 10 via (Reset Windows). Win 10 also auto updated to the Anniversary edition. Within a couple of hours I still get a BSOD! I have attached my latest logs.
I can upload the related MEMORY.DMP if required as well.
In the meantime I have uninstalled windows 10 anniversary update (hopefully I think).
Where did you get your BIOS version from?
I still have the same BIOS that came installed with the laptop when I purchased it last month.
I wanted to upgrade it but had no idea how or where to get a new version from. It seems that the Gigabyte M/B BIOS is supplied by "American Trends Inc". But it was not clear what download was relevant to my hardware.
I had another BSOD this morning when the laptop was in either sleep/hibernate mode. I cannot be sure because I was away form the laptop for an hour or so.
BIOS updates should be downloaded from the laptop/motherboard manufacturer
I know but it is not clear on their website. I will contact them directly. Do you think that this is causing the issue?
Thank you for your help.
OK. I have spent the whole evening trying to install the latest BIOS which I think is actually the same as my current version (it is not all clear in the documentation). In fact the documentation is completely wrong and the process does not work :-(. I will send an email to support but I don't expect a quick reply.
@axe0, when looking at my logs, did the errors point to my BIOS issues?
The thing I've noticed, your BIOS version is newer than what Gigabyte provides for your motherboard.
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