BSOD ERROR system thread exception not handled CODE rtbth.sys

  1. Posts : 1
    Windows 10

    BSOD ERROR system thread exception not handled CODE rtbth.sys


    my girlfriend's got a problem with having WiFi connection in Win10. WiFi option has completely disapperead in Settings. No sign of detected wireless network adapter in Device Manager at all. Sometimes it drops BSOD described in title (apparently independently of running applications). She has an HP J7T91EA notebook.
    What I've already tried:
    checking RAM - no error
    checking HDD - no bad sectors
    installing latest drivers
    overwriting rtbth.sys file
    removed latest Windows update from last week - nothing's changed
    restore from a system restore point - no result

    Any ideas? May it be software or motherboard problem?
    Thanky you for all the answers.

    Best wishes,
      My Computer

  2. axe0's Avatar
    Posts : 14,792
    Windows 10 Pro
      My Computers


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