1.    11 Oct 2016 #1

    BSOD with this message SYSTEM_EXCEPTION_SERVICE what failed rdbss.sys


    Help please
      My ComputerSystem Spec
  2.    12 Oct 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,153
    Windows 10 Pro X64 15063.483

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec
  3.    13 Oct 2016 #3

    BSOD upload file


    I really appreciate you trying to help me and I am a novice at best computer user. I have the file zipped on my desktop but am not sure how to upload it to my post
      My ComputerSystem Spec
  4.    13 Oct 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,153
    Windows 10 Pro X64 15063.483

    7. If You Have Already Started a Thread in "BSOD Help and Support"

    A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
    8. If You Have Not Already Started a Thread in "BSOD Help and Support"

    NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.
    A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
    9. In your BSOD post, upload the YourComputerName-xxxx.zip file into your post.
    Click on the upload link in step 9 ad follow the directions for uploading the zip file.
      My ComputersSystem Spec
  5.    17 Oct 2016 #5
      My ComputerSystem Spec
  6.    19 Oct 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,153
    Windows 10 Pro X64 15063.483

    That's what I needed, thanks.

    All the later dumps, 10/1 through 10/13 have
    Code:
    BugCheck 3B, {c0000005, fffff80f7386f52a, ffff850057185910, 0}
    
    *** WARNING: Unable to verify timestamp for rdbss.sys
    *** ERROR: Module load completed but symbols could not be loaded for rdbss.sys
    Probably caused by : rdbss.sys ( rdbss+4f52a )
    rdbss.sys is a Windows module so unlikely to be the cause of the problem, but ...

    In all of them, PROCESS_NAME: PCPitstopRTSer is listed. Do you have anything from PCPitstop installed? If yes, uninstall it and see how things are.
      My ComputersSystem Spec
  7.    21 Oct 2016 #7

    Quote Originally Posted by Ztruker View Post
    That's what I needed, thanks.

    All the later dumps, 10/1 through 10/13 have
    Code:
    BugCheck 3B, {c0000005, fffff80f7386f52a, ffff850057185910, 0}
    
    *** WARNING: Unable to verify timestamp for rdbss.sys
    *** ERROR: Module load completed but symbols could not be loaded for rdbss.sys
    Probably caused by : rdbss.sys ( rdbss+4f52a )
    rdbss.sys is a Windows module so unlikely to be the cause of the problem, but ...

    In all of them, PROCESS_NAME: PCPitstopRTSer is listed. Do you have anything from PCPitstop installed? If yes, uninstall it and see how things are.
    I took your advice and uninstalled 4 PCPitstop downloads and haven't had the problem occur since fingers crossed but I had purchased the PCMatic anti virus program and the install comes from PCPitstop. I e-mailed them and they sent me a link to re install the anti virus program. I went ahead and re installed and will monitor. Thank you for your help.
      My ComputerSystem Spec
  8.    21 Oct 2016 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,153
    Windows 10 Pro X64 15063.483

    Curious why you chose AV from PCPitStop. Win 10 comes with it's own very good Windows Defender and there are many others.
    This is the first time I've ever heard of it.
      My ComputersSystem Spec

 


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