Multiple BSOD issues after adding RAM to laptop

Lord Chabelo · 11 Oct 2016

I have an ASUS ROG G751JL that came with 8GB of RAM from the factory. It was upgraded to Windows 10, from Windows 8.1. The laptop has four memory slots, 2 easily accessible and 2 very hard to reach. I added two sticks of 8 GB on the easy to access slots (1 and 3) with the original 8 GB on slot 4. Ever since then I get the following BSOD errors; MEMORY_MANAGEMENT, BAD_POOL_HEADER, KMODE_EXCEPTION_NOT_HANDLED and KERNEL_SECURITY_CHECK_FAILURE at random. It could be browsing the net, playing a video game, watching a movie or just being on without anyone using the laptop.

I tried running Windows Memory Diagnostic, but no matter what option I choose (restart now or run on next restart) the diagnostic never occurs, I just get a black screen. I tried using memtest86, but the laptop wont boot it up from a CD or USB, I just get a black screen every time I tried to use memtest86. I tried using the change advanced startup option but I get the same issue, just black screen. I tried the bootable CD on another laptop and memtest86 ran fine. I will try checking the new memory sticks on a different laptop. Aside from faulty memory modules, the RAM is the exact same model and has the same voltage and timing specs as the one that came with the laptop from the factory.

I tried running with just 16 GB, tested both memory sticks on both slots (1 and 3) but I got the same issues.

Anyone know how to get Windows Memory Diagnostic or memtest86 to run? If there is no issue with the memory modules, anyone know how to get the laptop to work properly with the extra RAM? Any way to find out if the extra RAM must go on slot 2 first?

Ztruker · 12 Oct 2016

Remove both of the memory modules you added, does it run then?

Lord Chabelo · 12 Oct 2016

Ztruker said:

Remove both of the memory modules you added, does it run then?

Yes it does, the extra memory runs fine on another laptop by the way.

Ztruker · 12 Oct 2016

Are the two you added the same as the one that was installed? Sometimes mixing memory causes problems.

Do as instructed here: Blue Screen of Death (BSOD) Posting Instructions

We'll see what that shows us.

Edit: The alternative is to get 2 more like the new ones then install all 4, the easy and hard to replace ones.

Lord Chabelo · 13 Oct 2016

Ztruker said:

Are the two you added the same as the one that was installed?

Yes they are, same manufacturer, same model number, same voltage, same speed, same everything.

Ztruker · 13 Oct 2016

Okay, then Do as instructed here: Blue Screen of Death (BSOD) Posting Instructions

Lord Chabelo · 18 Oct 2016

Ztruker said:

Okay, then Do as instructed here: Blue Screen of Death (BSOD) Posting Instructions

Zip file uploaded

Ztruker · 19 Oct 2016

Last dump from 10/10 at 6:54PM shows these problems?

Code:

fffff800`9f29afc8  fffff809`91085690Unable to load image \SystemRoot\System32\drivers\partmgr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for partmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
 partmgr+0x5690

This belongs to Partition Management Driver or Partition Manager belongs to software Microsoft Windows Operating System. Unlikely to be the cause of a problem.

Code:

fffff800`9f29afe8  fffff809`91e31be0Unable to load image \SystemRoot\System32\drivers\rdyboost.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rdyboost.sys
*** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
 rdyboost+0x1be0

Are you using Readyboost with a USB flash drive? If so, stop and see if that helps.

Code:

fffff800`9f29b6d8  fffff809`911e6918Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x6918

This belongs to Intel Matrix Storage Manager driver or Intel RAID Controller or Intel AHCI Controller by Intel. You can try the Intel drivers listed for Win 10 on the ASUSTek web site: ASUSTeK Computer Inc. -Support- Driver & Tools - G751JL

Also indicates memory_corruption. Painful though it may be I suggest you move both of the new memoru modulees to the internal, harder to get to slots and leave out th4e other 8GB module, then test and see how that goes. If okay then you can try installing the old 8GB module in the easy access slot and see how that goes. If problems remove it and stay with the 16GB.

Otherwise run memtest86+ (note the +). You will probably have to enable CSM for this to boot, just disable it when done.

===================================================
RAM:

Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

Information

MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

RAM will accept and keep random patterns of data sent to it
There are no errors when different parts of memory try to interact
There are no conflicts between memory addresses

Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

Warning

MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

Note

MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.