Windows 10: ntoskrnl.exe BSOD help
ntoskrnl.exe BSOD help
Hi, I have been getting bsods ever since I built my desktop and it has been annoying me a lot. I even reinstalled windows but it is still happening. I attached the mini dump zips below. Please have a look at it and tell me the problem, it will help me loads
You have some old drivers which surprise me. When did you build this system?
The two in red belong to an old version of Kaspersky. Not sure what t_mouse.sys belongs to.
2010/10/05 07:30:57 C:\WINDOWS\system32\drivers\ElcMouLFlt.sys
2010/11/30 13:42:46 C:\WINDOWS\system32\drivers\ElcMouUFlt.sys
2011/04/12 02:48:16 C:\WINDOWS\system32\drivers\iaStorV.sys
2012/11/27 08:02:51 C:\WINDOWS\system32\drivers\stexstor.sys
2012/12/03 14:19:30 C:\WINDOWS\system32\DRIVERS\t_mouse.sys
2012/12/12 05:21:44 C:\WINDOWS\system32\drivers\amdsbs.sys
amdsbs.sys belongs to AMD Technology AHCI Compatible Controller Driver for Windows family.
So, if you have any Kaspersky software installed, uninstall it.
Did you install the AMD Chipset driver for your motherboard? I see one on the web site: ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER
Thanks for replying! I have not heard of Kaspersky and I dont have any programs of it on my desktop. I built this about 6 months ago. What can those red drivers mean? I will download the chipset drivers.
I found a different owner for those files:
Does that mean anything to you
Product: ELECOM USB Mouse Driver
Description: ELECOM Driver for the Mouse Device
I do have those drivers but I do not have any elecom programs on my desktop so do I just delete them?
What kind of mouse do you have?
It is a usb Redragon mouse
That driver is loaded:
Did you install anything to support that mouse? Do you have another you can use, a generic USB mouse perhaps. If yes, try uninstalling it from Device Driver, plug in the other mouse then if necessary reboot.
0: kd> lmvm ElcMouLFlt
Browse full module list
start end module name
fffff806`0b260000 fffff806`0b26b000 ElcMouLFlt (deferred)
Image path: \SystemRoot\System32\drivers\ElcMouLFlt.sys
Image name: ElcMouLFlt.sys
Browse all global symbols functions data
Timestamp: Mon Oct 04 19:30:57 2010 (4CAA63B1)
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
If that doesn't help, give Driver Verifier a try, see if it shows us anything:
Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.
Driver Verifier - Enable and Disable in Windows 10
Pay close attention to
and make sure the correct boxes are checked.
It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.
Always create a Restore Point prior to enabling Driver Verifier.
What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
Sorry but just checked device manager under mice and it says 'ELECOM USB Mouse'. I do not have any other usb mouse, all i have is an apple magic mouse and some other wireless mice. What I am trying to do is going to the redragon website and downloading the drivers from there and seeing if it works.
Can you borrow a USB mouse from a friend or relative just to test with?
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I will appreciate this so much !
thank you in advanced
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