Windows 10: BSOD browsing on chrome - KMODE EXCEPTION NOT HANDLED (igdkmd64.sys)
-
Correct, but you'll probably be asked for a reboot to complete the process as some drivers cannot be overwritten without a reboot.
To update the current list of what to do:
- Ignore device manager
- Go to Acer support page
- Download the chipset and wifi drivers
- Install the drivers
- Reboot the system, even when not requested after installing the drivers
- See if it resolves the issue
-
-
axe0 said:
Correct, but you'll probably be asked for a reboot to complete the process as some drivers cannot be overwritten without a reboot.
To update the current list of what to do:
- Ignore device manager
- Go to Acer support page
- Download the chipset and wifi drivers
- Install the drivers
- Reboot the system, even when not requested after installing the drivers
- See if it resolves the issue
Thanks Axe0....Appreciate your help very much. Have a nice day...
Forgot to ask really quick. The system file "igdkmd64.sys" which is the file that failed causing the stop code "KMODE EXCEPTION NOT HANDLED" relates to Intel's integrated graphics driver & not the Intel's chipset drivers according to alot of google posts? Is that right? Sorry again, just asking to clarify. Thanks for all your help, it much appreicated.
-
Igdkmd64.sys is the Intel graphics driver.
To clarify the situation more, BSODs can have various of causes. Sometimes the cause is mentioned in the BSOD, however it also happens that what is mentioned on the screen may not be the root cause. Say for example a driver is saving data in memory unknowing that the memory is bad, when the driver is accessing the memory again and attempts to use the data a BSOD occurs. The situation would be that the driver is marked as the cause, because of its attempt to use the bad data.
What the BSOD shows may not be the root cause, to find the root cause analysis is required. Through analysis I found the wifi and chipset drivers causing issues which is why I suggested a reinstall.
-
-
axe0 said:
Igdkmd64.sys is the Intel graphics driver.
To clarify the situation more, BSODs can have various of causes. Sometimes the cause is mentioned in the BSOD, however it also happens that what is mentioned on the screen may not be the root cause. Say for example a driver is saving data in memory unknowing that the memory is bad, when the driver is accessing the memory again and attempts to use the data a BSOD occurs. The situation would be that the driver is marked as the cause, because of its attempt to use the bad data.
What the BSOD shows may not be the root cause, to find the root cause analysis is required. Through analysis I found the wifi and chipset drivers causing issues which is why I suggested a reinstall.
Thank you Axe0. So far i haven't had another BSOD since it happened. If it happens again i will re-install the Intel chipset drivers & wifi drivers again. Thanks so much for all your help. I'm sure everyone here appreciates it very much. Hope the rest of your weekend is good...
-
You're welcome
Related Threads
Hey everyone,
I've got a fairly fresh install of Windows 10 Pro that is giving me some trouble, on a Lenovo Thinkpad W540. I've been getting BSOD crashes that I have been so far unable to resolve. Lately they seem to be happening when the machine...
Hello,
I recently have been having a few BSOD's and they all point to netio.sys. Unfortunately it happens very random with me doing different tasks. I'm unable to duplicate it. I've have run a System File checker on it and that's come back...
Hi,
Thank you for looking at my problema!
I migrated to W10pro about a week ago and I must say all went perfectly smooth and well!
Nothing special until this morning.
Using Bitlocker on both partitions, startup and data.
I started up...
Hi I have been trying to find a solution to this problem and have gotten nowhere on the windows community. I'm hoping someone here might have some kind of solution. I get this BSOD while unlocking storage drives. My OS is on a Vertex 4 SSD My...
Hi all, I was advised to make my own thread for this issue, so here goes:
My father is also having BSOD's with this same error message KMODE exception not handled. I built him a pc a few years back based on an Asrock Z77 Pro4-M, and it has run...
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules