Windows 10: BSOD browsing on chrome - KMODE EXCEPTION NOT HANDLED (igdkmd64.sys)

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  1. Posts : 11,533
    Windows 10 Pro
       08 Oct 2016 #11

    Correct, but you'll probably be asked for a reboot to complete the process as some drivers cannot be overwritten without a reboot.

    To update the current list of what to do:
    - Ignore device manager
    - Go to Acer support page
    - Download the chipset and wifi drivers
    - Install the drivers
    - Reboot the system, even when not requested after installing the drivers
    - See if it resolves the issue
      My ComputersSystem Spec


  2. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       08 Oct 2016 #12

    axe0 said: View Post
    Correct, but you'll probably be asked for a reboot to complete the process as some drivers cannot be overwritten without a reboot.

    To update the current list of what to do:
    - Ignore device manager
    - Go to Acer support page
    - Download the chipset and wifi drivers
    - Install the drivers
    - Reboot the system, even when not requested after installing the drivers
    - See if it resolves the issue
    Thanks Axe0....Appreciate your help very much. Have a nice day...

    Forgot to ask really quick. The system file "igdkmd64.sys" which is the file that failed causing the stop code "KMODE EXCEPTION NOT HANDLED" relates to Intel's integrated graphics driver & not the Intel's chipset drivers according to alot of google posts? Is that right? Sorry again, just asking to clarify. Thanks for all your help, it much appreicated.
      My ComputerSystem Spec


  3. Posts : 11,533
    Windows 10 Pro
       08 Oct 2016 #13

    Igdkmd64.sys is the Intel graphics driver.

    To clarify the situation more, BSODs can have various of causes. Sometimes the cause is mentioned in the BSOD, however it also happens that what is mentioned on the screen may not be the root cause. Say for example a driver is saving data in memory unknowing that the memory is bad, when the driver is accessing the memory again and attempts to use the data a BSOD occurs. The situation would be that the driver is marked as the cause, because of its attempt to use the bad data.

    What the BSOD shows may not be the root cause, to find the root cause analysis is required. Through analysis I found the wifi and chipset drivers causing issues which is why I suggested a reinstall.
      My ComputersSystem Spec


  4. Posts : 34
    Windows 10 Anniversay Update Version 1607
    Thread Starter
       08 Oct 2016 #14

    axe0 said: View Post
    Igdkmd64.sys is the Intel graphics driver.

    To clarify the situation more, BSODs can have various of causes. Sometimes the cause is mentioned in the BSOD, however it also happens that what is mentioned on the screen may not be the root cause. Say for example a driver is saving data in memory unknowing that the memory is bad, when the driver is accessing the memory again and attempts to use the data a BSOD occurs. The situation would be that the driver is marked as the cause, because of its attempt to use the bad data.

    What the BSOD shows may not be the root cause, to find the root cause analysis is required. Through analysis I found the wifi and chipset drivers causing issues which is why I suggested a reinstall.
    Thank you Axe0. So far i haven't had another BSOD since it happened. If it happens again i will re-install the Intel chipset drivers & wifi drivers again. Thanks so much for all your help. I'm sure everyone here appreciates it very much. Hope the rest of your weekend is good...
      My ComputerSystem Spec


  5. Posts : 11,533
    Windows 10 Pro
       08 Oct 2016 #15

    You're welcome
      My ComputersSystem Spec


 
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