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#1
recovery disk options
Hello, neighbour has given us an HP Notebook to mend, which belongs to his young daughter. I am not a Windows 10 person. The error message - with various bug numbers - is
Unable to boot, error code: 0xc0000001, you'll need to use the recovery tools on your installation media. if you don't have any installation media contact your system administrator or pc manufacturer.
I assumed I would be able to access an advance screen where I could tell it to 'refresh' or have other repair options, but pressing shift and various F keys did not get me where I hoped to go. I can get to BIOS and do a diagnostic of the hardware, so I think it is a repairable boot corruption thing, however, there is no installation media disk with it so am wondering where I go from here. What I was hoping for was a repair disk. What I have seen on the web so far are ISO's to put the system on clean - if I understand correctly what I was looking at. Can you advise please?