recovery disk options Solved

  1.    02 Oct 2016 #1

    recovery disk options

    Hello, neighbour has given us an HP Notebook to mend, which belongs to his young daughter. I am not a Windows 10 person. The error message - with various bug numbers - is
    Unable to boot, error code: 0xc0000001, you'll need to use the recovery tools on your installation media. if you don't have any installation media contact your system administrator or pc manufacturer.

    I assumed I would be able to access an advance screen where I could tell it to 'refresh' or have other repair options, but pressing shift and various F keys did not get me where I hoped to go. I can get to BIOS and do a diagnostic of the hardware, so I think it is a repairable boot corruption thing, however, there is no installation media disk with it so am wondering where I go from here. What I was hoping for was a repair disk. What I have seen on the web so far are ISO's to put the system on clean - if I understand correctly what I was looking at. Can you advise please?
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       02 Oct 2016 #2

    Hi pawz10,

    Put the files from a mounted ISO on a USB, boot from the USB and you should see an option to repair the system. It should be below the option 'install'.
      My ComputersSystem Spec

  3.    02 Oct 2016 #3

    I found a clean install tool, but that is not what I want is it? Media Creation tool...doing .iso. MCT could not find my flash drive even though it was recognised by my computer
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       02 Oct 2016 #4

    With the ISO you can clean install, install without loosing files and repair.

    When you see the button 'install', look below for a word 'repair'
      My ComputersSystem Spec

  5.    02 Oct 2016 #5

    OK, thanks.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       02 Oct 2016 #6

    You're welcome :)

    Let me know if there are more questions :)
      My ComputersSystem Spec

  7.    02 Oct 2016 #7

    It could not repair the issue so tomorrow I will do a clean install, the folk have assured me that there is nothing they mind losing on the drive. Please wish me happy results- I have repaired many computers in the past, from Win 98 on up to Windows Seven, but the anxiety is always present until I can hand it back in full working order. Thank you for your help, greatly appreciated.
      My ComputerSystem Spec

  8.    03 Oct 2016 #8

    thank you again axe0 job done, clean install, all working
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,857
    Windows 10 Pro
       03 Oct 2016 #9

      My ComputersSystem Spec


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