1. Joined : Oct 2015
    Posts : 9
    Win7/10
       02 Oct 2016 #1

    recovery disk options


    Hello, neighbour has given us an HP Notebook to mend, which belongs to his young daughter. I am not a Windows 10 person. The error message - with various bug numbers - is
    Unable to boot, error code: 0xc0000001, you'll need to use the recovery tools on your installation media. if you don't have any installation media contact your system administrator or pc manufacturer.

    I assumed I would be able to access an advance screen where I could tell it to 'refresh' or have other repair options, but pressing shift and various F keys did not get me where I hoped to go. I can get to BIOS and do a diagnostic of the hardware, so I think it is a repairable boot corruption thing, however, there is no installation media disk with it so am wondering where I go from here. What I was hoping for was a repair disk. What I have seen on the web so far are ISO's to put the system on clean - if I understand correctly what I was looking at. Can you advise please?
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       02 Oct 2016 #2

    Hi pawz10,

    Put the files from a mounted ISO on a USB, boot from the USB and you should see an option to repair the system. It should be below the option 'install'.
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 9
    Win7/10
       02 Oct 2016 #3

    I found a clean install tool, but that is not what I want is it? Media Creation tool...doing .iso. MCT could not find my flash drive even though it was recognised by my computer
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       02 Oct 2016 #4

    With the ISO you can clean install, install without loosing files and repair.

    When you see the button 'install', look below for a word 'repair'
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Posts : 9
    Win7/10
       02 Oct 2016 #5

    OK, thanks.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       02 Oct 2016 #6

    You're welcome

    Let me know if there are more questions
      My System SpecsSystem Spec


  7. Joined : Oct 2015
    Posts : 9
    Win7/10
       02 Oct 2016 #7

    It could not repair the issue so tomorrow I will do a clean install, the folk have assured me that there is nothing they mind losing on the drive. Please wish me happy results- I have repaired many computers in the past, from Win 98 on up to Windows Seven, but the anxiety is always present until I can hand it back in full working order. Thank you for your help, greatly appreciated.
      My System SpecsSystem Spec


  8. Joined : Oct 2015
    Posts : 9
    Win7/10
       03 Oct 2016 #8

    thank you again axe0 job done, clean install, all working
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       03 Oct 2016 #9

      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Solved Bootable disk? Recovery disk? What do I need?
I have Win 10 64bit. I was told that I need to create a bootable disk on a USB by someone in our local store. When I asked him how many GB's he said in the 20's. I did not buy it, but much later went back and a different guy said 28GB but I should...
General Support
Recovery options question
When I go into recovery options, I don't have the option startup settings under advanced options. Why is mine missing? I just had to format and reinstall 10 cause I couldn't get into safe mode to see if I can fix my problem. I have a hard time...
Performance & Maintenance
Windows 10 recovery disk vs W8.1 HP Recovery media
Hello, I have one time create HP Recovery thumbdrive of W8.1 OEM Recovery (D). I've in-place Upgraded via W10 Media Creation Tool upgrade this PC. Curious, if I should wipe one time create W8.1 HP Recovery thumbdrive and create Windows 10...
General Support
Solved Can't seem to make a recovery disk or install disk
I've tried using the "Create a Recovery Drive" and have tried making my own installation media using the "Media Creation Tool". Both seem to do nothing, just constantly search. The Media Creation Tool stays on the "getting a few things ready"...
Installation and Setup
Solved Recovery options gone ?
What I'm expecting: 55384 What I get: 55383 Hello! I just discover that my recovery options have disappeared, leaving me with the only option to Turn Off my PC instead of the usual "Reset your PC or see advanced options". I enclove two...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:59.
Find Us
Twitter Facebook Google+



Windows 10 Forums