BSOD Random Crash, Possibly Memory Corruption?

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  1.    01 Oct 2016 #1

    BSOD Random Crash, Possibly Memory Corruption?

    Hi there,

    My laptop has been crashing randomly for no apparent trigger. But a noticeable cycle is ~ every 12 days.

    Every time is the same error: "faulty hardware corrupted page"

    So I try using memtest86 but with no luck (10 passes all gd)

    Then I use windows debugging tool to read memorydump. It said is a 'hardware error'

    But I am not sure am I using the tool correctly, also there are too many stuff I have no idea....

    So if anyone can help analyse the memory dump is greatly appreciated

    Please see attachment for memory dump, it is create using the tool provided in post "BSOD - Posting Instructions"

    Thanks for reading this post! Thanks in advanced for any reply
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 7,245
    Windows 10 Pro X64 1809 17763.292
       01 Oct 2016 #2

    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
    Sure looks like a hardware memory error. Even though memtest86 didn't show an error. Try running memtest86+ (note the +) instead of memtest86. An overnight run should give you at least 8 full passes. Any error indicates defective memory.

    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    information   Information

    MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

    You could also try removing one of the 4GB memory modules and run that way for a couple weeks, see if that makes a difference. If not swap memory and repeat. This would be a long process but would be definitive as far as good/bad memory is concerned.

    Also please set all clocks and voltages to normal/default and see how it runs.
    The dumps included in the zip file have two 12 days apart as you mentioned but two are only 1 day apart.

    EDIT: If you have the money to spend :) you could just replace the memory modules and see what happens.
      My ComputersSystem Spec

  3.    01 Oct 2016 #3

    Thanks for the reply Ztruker :)

    I will try it out tonight and report back.

    Yeah it's like it need to bsod twice first before it can be gd again for a while.

    It did cross my mind It's not very expensive and I can afford it but I want to know for sure first. Beside I want to know is it the solder-on RAM fault or the add-on one.
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 7,245
    Windows 10 Pro X64 1809 17763.292
       02 Oct 2016 #4

    I dislike PCs that have onboard ram. Means if it goes bad you have to replace the system board.

    Oh well, let's see what memtest86+ shows you.
      My ComputersSystem Spec

  5.    11 Nov 2016 #5

    I finally have time to test out the ram.

    So I tried on only the on board ram with memtest86+, 10 passes no problem.

    But when I add the extra 4 GB ram, 6.5 hours with only 4 passes. It took too long so I stopped. If I use the forced multi-core mode the whole thing freeze after half minutes the test start.

    So is it safe to assume is the extra ram have problem? Or should I send it to Asus for checking?

    Also I found that as long as I only use hibernate the computer work fine. It only gives bsod if it was wake from sleep mode.
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 7,245
    Windows 10 Pro X64 1809 17763.292
       12 Nov 2016 #6

    Try disabling Fast Startup, see if that helps: How to Turn On or Off Fast Startup in Windows 10
      My ComputersSystem Spec

  7.    12 Nov 2016 #7

    Yeah I did that already
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 7,245
    Windows 10 Pro X64 1809 17763.292
       13 Nov 2016 #8

    6 hours for 4 passes is about right. Normally takes 8 to 12 to test 8GB for 8 passes.

    I would remove the extra 4GB and run for a few weeks and see if the problem occurs. If not then replace it.
      My ComputersSystem Spec

  9.    15 Nov 2016 #9

    Thanks Ztruker, I will try that
      My ComputerSystem Spec

  10.    15 Nov 2016 #10

    I have remove the extra 4GB RAM and there is another BSOD just now when wake from sleep. Though this time the description is "system service exception". Can you help have a look? My debugger doesn't work anymore.... The dump is in the attachment.
      My ComputerSystem Spec

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