System randomly restarts while PC being used


  1. Posts : 9
    Microsoft Windows 10 Home 64-bit
       #1

    System randomly restarts while PC being used


    The error messages shown in the system event viewer is as follows:
    1) The process C:\Windows\System32\RuntimeBroker.exe (PC-DESK) has initiated the restart of computer PC-DESK on behalf of user PC-DESK\PC Desk for the following reason: Other (Unplanned)
    Reason Code: 0x0
    Shutdown Type: restart
    Comment:

    2) Process C:\Windows\System32\atieclxx.exe (process ID:1724) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}


    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    3) The following boot-start or system-start driver(s) did not load:
    dam


    4) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    5) The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Last edited by Daman16; 30 Sep 2016 at 19:09. Reason: OS is windows 10 professional
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 9
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #3

    I have attached the DM Log which was requested on the post above for the BSOD help and support.
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    Thanks, but unfortunately there are no dumps in the zip file so not much I can do to help.

    How often does this occur?
    Do you ever get a BSOD (Blue Screen of Death)?
    Try doing a Clean Boot, see if that resolves the problem. If yes then follow the directions in the Clean Boot tutorial to determine the cause of the problem.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My Computers


  5. Posts : 9
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #5

    Sometimes it happens a lot, sometimes once every 2 hours, on average 5 times a day. Also sometimes it doesn't happen for a whole day. I do not get a blue screen of death, it usually just restarts out of no where.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Try the Clean Boot I mentioned. See if that gives a clue.
      My Computers


 

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