1. Joined : Oct 2014
    Pell City, Alabama 35125
    Posts : 830
    Microsoft Windows 10 Home 64-bit
       29 Sep 2016 #1

    Computer crashed after re-installing Norton


    I had to re-install Norton and all of my other programs because I recently did a Clean Install. Below is the crash dump log.

    Attachment 103703
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       01 Oct 2016 #2

    Hi Jesse Williams,

    Either of the dumps shows Norton possibly causing trouble
    Code:
    BugCheck 50, {fffff6fb7dbedc38, 0, fffff80249c8d618, 2}
    
    *** WARNING: Unable to verify timestamp for EraserUtilDrv11510.sys
    *** ERROR: Module load completed but symbols could not be loaded for EraserUtilDrv11510.sys
    
    EraserUtilRe EraserUtilRebootDrv    EraserUtilRebootDrv    Kernel        Manual     Running    OK         TRUE        FALSE        118,784           0           0          5/14/2015 9:23:14 PM   \??\C:\Program Files (x86)\Common Files\Symantec 4,096
      My System SpecsSystem Spec


  3. Joined : Oct 2014
    Pell City, Alabama 35125
    Posts : 830
    Microsoft Windows 10 Home 64-bit
       01 Oct 2016 #3

    axe0 said: View Post
    Hi Jesse Williams,

    Either of the dumps shows Norton possibly causing trouble
    Code:
    BugCheck 50, {fffff6fb7dbedc38, 0, fffff80249c8d618, 2}
    
    *** WARNING: Unable to verify timestamp for EraserUtilDrv11510.sys
    *** ERROR: Module load completed but symbols could not be loaded for EraserUtilDrv11510.sys
    
    EraserUtilRe EraserUtilRebootDrv    EraserUtilRebootDrv    Kernel        Manual     Running    OK         TRUE        FALSE        118,784           0           0          5/14/2015 9:23:14 PM   \??\C:\Program Files (x86)\Common Files\Symantec 4,096
    @axe0. Thanks! I believe it was because it hadn't been updated to support Windows 10. But I updated Norton, and that seemed to fix the issue. Thanks for your help!
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Computer crashed and wont restart
My Lenovo PC suddenly shut down today and when I restarted it I got a BSOD with a 'bad pool header' message. I did eventually restart but soon shut down again with a 'k mode exception not handled' message. Now when I restart I get a blue page...
BSOD Crashes and Debugging
My laptop crashed after installing windows 10 but after a month
my laptop nameCresia ASUSTeK COMPUTER INC. X551MA Serial #: E5N0CX006715187 Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file:\ BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as...
BSOD Crashes and Debugging
Solved Norton Double Header Free Trials: Norton Utilities and Norton Security
Try them free for 30 days. Norton Security ask an email and a password to send the product key validation. Also, you need the email and the password to complete the installation. Norton Utilities won't ask anything. You'll be ask to reboot:...
AntiVirus, Firewalls and System Security
Computer crashed completely
I have an Asus PC from 2013 in which I was running Windows 7. When I updated my computer to Windows 10, everything seemed fine until the update was completed. Now my PC does not WORK! I can turn it on, but the mouse won't show/work, it's like it...
BSOD Crashes and Debugging
Computer Crashed 4 Times...Driver was the Cause
I have included the BSOD's in my thread. If someone could look at them, that would be appreciated. It has to do with drivers. I am betting its my Graphics Drivers. 26460
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:55.
Find Us
Twitter Facebook Google+



Windows 10 Forums