Windows 10: Computer crashed after re-installing Norton


  1. Posts : 983
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
       29 Sep 2016 #1

    Computer crashed after re-installing Norton


    I had to re-install Norton and all of my other programs because I recently did a Clean Install. Below is the crash dump log.

    Attachment 103703
      My ComputersSystem Spec


  2. Posts : 12,062
    Windows 10 Pro
       01 Oct 2016 #2

    Hi Jesse Williams,

    Either of the dumps shows Norton possibly causing trouble
    Code:
    BugCheck 50, {fffff6fb7dbedc38, 0, fffff80249c8d618, 2}
    
    *** WARNING: Unable to verify timestamp for EraserUtilDrv11510.sys
    *** ERROR: Module load completed but symbols could not be loaded for EraserUtilDrv11510.sys
    
    EraserUtilRe EraserUtilRebootDrv    EraserUtilRebootDrv    Kernel        Manual     Running    OK         TRUE        FALSE        118,784           0           0          5/14/2015 9:23:14 PM   \??\C:\Program Files (x86)\Common Files\Symantec 4,096
      My ComputersSystem Spec


  3. Posts : 983
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       01 Oct 2016 #3

    axe0 said: View Post
    Hi Jesse Williams,

    Either of the dumps shows Norton possibly causing trouble
    Code:
    BugCheck 50, {fffff6fb7dbedc38, 0, fffff80249c8d618, 2}
    
    *** WARNING: Unable to verify timestamp for EraserUtilDrv11510.sys
    *** ERROR: Module load completed but symbols could not be loaded for EraserUtilDrv11510.sys
    
    EraserUtilRe EraserUtilRebootDrv    EraserUtilRebootDrv    Kernel        Manual     Running    OK         TRUE        FALSE        118,784           0           0          5/14/2015 9:23:14 PM   \??\C:\Program Files (x86)\Common Files\Symantec 4,096
    @axe0. Thanks! I believe it was because it hadn't been updated to support Windows 10. But I updated Norton, and that seemed to fix the issue. Thanks for your help!
      My ComputersSystem Spec


 

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