BSOD, now can't boot

axe0 · 16 Oct 2016

It looks like there is still some present, please remove all illegal activated programs!

doveman · 16 Oct 2016

OK, I checked again and think I found what you were alluding to. Not sure what was going on there as I'm sure my Dad said he'd bought a proper key for my Mum for that but I've uninstalled it anyway.

axe0 · 17 Oct 2016

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc /scannow" (without quotes) and press enter
When it is finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of SFC and post it.

Diagnostics Test

HDD TEST

Note

Please run HDTune first, in the order posted!

Run HDTune to

check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

the health,
the error scan,
the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log

Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

doveman · 25 Oct 2016

Sorry for the delay, I tried running the diagnostics remotely via TeamViewer but my Mum's PC crashed and disconnected me after about 7% of SFC! I've just run it locally twice though (once after rebooting) and it didn't find any errors. My Mum said she thought the crashes might be happening when her backup program (Bvckup) runs though, so I shut that down first and have disabled it from running on boot for now.

Attachment 107534

Just running HDTune now. There's only a SSD in this PC, so I'll skip Seatools as advised and go straight to chkdsk /r after.

axe0 · 26 Oct 2016

Keep me posted.

doveman · 01 Nov 2016

Sorry for the further delay, I only just got round to it again. I thought my Mum's PC might be OK with the backup software disabled but she says it's still been freezing, forcing her to power-cycle to reboot.

I've attached the HDTune screenshots and chkdsk log. For chkdsk I had to let it run on the next boot as the drive was locked. I watched it and for C: it stopped counting at 21% complete until it finished several minutes later and for D: it stopped counting at 16% but the animated circle continued and both drives eventually completed and the log looks OK, so it just seems to be a bug in the progress display.

Attachment 108561 Attachment 108562 Attachment 108560

axe0 · 02 Nov 2016

It isn't a bug in the process, the progress is shown in stages.
The first 3/4 stages go quickly, because it isn't much to go through (compared to a few things), the last (2) stage(s) take the most time because then chkdsk is scanning the user files and free space.

doveman · 26 Nov 2016

Well I've done a fresh install of Win10 and it's still freezing up completely after not very long. Any other ideas before I give up and revert back to Win8.1?

axe0 · 26 Nov 2016

If it freezes again after a clean install you'll want to check the physical part of the system, i.e. is everything compatible, is everything properly connected, is there enough power, etc.